Contact Us

Benefit and care consultations

Talk with our Care Consultant Team by calling the customer service number on the back of your member ID card to learn how your benefits work, identify helpful services, find specialists, compare options, and explore ways you can save money.

Florida Blue Care Team

Nurses and other care professionals from our Care Team will work hand in hand with you and your doctors to keep you on the path to achieve your health goals. Between consultations with your doctor, your nurse care manager will track your progress and provide support for conditions, including, but not limited to:

  • Organ transplant
  • Cancer treatment
  • High-risk pregnancy
  • Neonatal intensive care
  • Diabetes
  • Asthma
  • Chronic obstructive pulmonary disease
  • Coronary artery disease
  • Heart failure

Call us at 844-730-2583 to get support by phone, digitally or in-person at a Florida Blue Center.


Read real stories about how the Florida Blue Care Team supports Florida Blue members:

The Gift of Life:
Matt’s Journey with Leukemia and a Life-Saving Transplant

How One Member Went from Frustrated to Hopeful with the Help of a Florida Blue Care Nurse

the unexpected

One Little Boy’s
Big Health Journey

Care at home with Emcara Health

If you have a complex health issue or are managing multiple health conditions, you may qualify for care programs offered by Emcara Health. Emcara Health offers personalized care management, mental wellbeing, and social services support delivered in the comfort of your home. After creating a customized care plan with you, Emcara Health will coordinate your care with your primary care doctor. Emcara Health will reach out to members eligible for the program directly by phone.

Learn about Emcara Health

Advanced illness care and planning

A trained clinical specialist can help you lay out your advanced directives, so your care aligns with your personal preferences. You’ll also get hospice and palliative care services if you need them.


Support your mental well-being, build resiliency, and manage day-to-day stress in the easy-to use app. Getting started is simple. Look for meQuilibrium in the Find and Get Care section of your member account.

For information on programs available to you, call a Florida Blue nurse at 1-877-352-5830. You can get one-on-one support by phone, digitally or in-person at a Florida Blue Center.



These programs are not available to Florida Blue Medicare members.

Health insurance is offered by Florida Blue. HMO coverage is offered by Florida Blue HMO. These companies are Independent Licensees of the Blue Cross and Blue Shield Association.

Florida Blue has entered into an arrangement with Onlife, to provide members with care decision support services, information, and other services. Please remember that all decisions that require or pertain to independent professional medical/clinical judgment or training, or the need for medical services, are solely your responsibility and the responsibility of your Physicians and other health care Providers. The programs mentioned above are subject to change.

meQuilibrium is an independent company contracted by Florida Blue to provide health and wellness services and resources to members.

Emcara Health is contracted by Florida Blue to provide health care services.

Florida Blue and Florida Blue HMO do not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation, or health status. ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-800-352-2583 (TTY: 1-877-955-8773).

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-800-352-2583 (TTY: 1-800-955-8770).

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