We believe health is about the whole person. That’s why we’re dedicated to providing our members and the communities we serve with mental health resources and support to help make well-being a priority at every stage of the health care journey.
For Florida Blue members
meQuilibrium
meQuilibrium1 is an online mental well-being program designed to help you face each day with confidence. By using meQuilibrium, you can build resilience, learn ways to combat stress and cope with anxiety, improve your sleep, and learn tips to help others cope with their mental health. It is available at no extra cost with most health plans.
How do I log in to meQuilibrium?
Eligible members can access meQ by logging in with their Florida Blue online member account at go.mymeq.com/floridablue.
How does it work?
Once you log in to meQ, you will be instructed to take a short assessment that takes 5 minutes or less. Don’t worry, your personal information remains completely confidential. Based on your answers, meQ will offer you personalized ways to handle stress and anxiety, recommend videos, activities, and articles for your needs and interests, and more.
I’m having trouble accessing meQ. Who can I contact?
For help logging in to meQ, call the number on the back of your member ID card.
Lucet
You can also call our behavioral health care administrator, Lucet2, at 1-866-287-9569. They can help you locate a licensed therapist that meets your needs. They may also be able to schedule your in-person or virtual visit with a therapist. Find additional tools on the Lucet Resource Center.
What type of providers can I find and book appointments with?
You can find and book appointments with a variety of in-network mental health providers, including therapists, psychologists, psychiatrists, and counselors. Each provider’s profile will show their specialty, qualifications and areas of focus.
What kind of assessment questions will I have to answer?
You will be asked a few questions about your needs, preferences and overall well-being. This helps us match you with the most suitable in-network providers. We prioritize your privacy and ensure that all personal information and health data is secure and protected.
How do I make an appointment for myself on the Florida Blue member website?
Eligible members can book an appointment online through their Florida Blue member account. Online booking will be available from in-network providers who offer that option.
How do I access the online booking through Lucet?
- Log in to your Florida Blue member account.
- Select Find & Get Care, Find A Doctor & More, and choose Behavioral & Mental Health, and Schedule Online for Myself.
- You will be taken to the Lucet site, to set up your visit.
- Answer a few questions to help you find in-network providers who can meet your needs
- Browse through the list of providers and their availability. You can use the filter options to narrow your search.
- Pick an in-network provider and time slot that suits you best.
- Review your selection and confirm your appointment.
Available to members and everyone in the community
Florida Blue Centers
Our Florida Blue Centers are here to provide you with health plan information, wellness education, fitness classes, and so much more! Visit or call one of our Florida Blue Centers and talk with one of our agents. They can help connect you to resources in your area and answer any questions you have. Visit your local center or call 1-877-352-5830 to speak to a community specialist. Our Centers are available to anyone, whether you’re a member or not.
BlueAnswers
We offer a collection of articles that answer questions about mental health and well-being topics, including stress and anxiety, mental health conditions, and coping strategies.
Better You Webinars
We offer a regular series of mental health webinars, featuring topics such as parental mental health and caregiver well-being. These webinars are free and open to all, and recordings are available online and on our YouTube playlist.
Small Steps with Dr. Naakesh Dewan
This YouTube playlist contains a collection of nine videos with Dr. Naakesh Dewan that highlight simple steps members can take to improve their mental health and well-being. These videos also have companion BlueAnswers articles for more information and tips.
Understanding behavioral health and insurance coverage
The term “behavioral health” refers to the promotion of mental health, resilience and well-being; the treatment of mental health and substance use disorders; and the support of those who experience and/or are in recovery from these conditions, along with their families and communities. Insurance coverage and benefits for behavioral health services can vary depending on the type of health insurance policy or contract a person is covered under, including if it is an individual, small group or large group health plan and when the policy was originally issued. Coverage requirements are dictated by state and/or federal law based on these and other factors.
Florida Requirements for Group Health Plans Under Florida Law
Section 627.668, Florida Statutes, requires insurers of group health plans to make available to the policyholder (i.e. employer) as part of the application, for an appropriate additional premium, under a hospital and medical expense-incurred insurance policy, under a prepaid health care contract, and under a hospital and medical service plan contract, coverage for mental and nervous disorders.
Please note: This Florida law does not apply to self-insured plans under the Employee Retirement Income Security Act of 1974 (ERISA), employer group health plans issued outside the State of Florida, Medicaid, Medicare, Tricare, or any other governmental health plan.
Detailed information regarding the Florida requirements for coverage of behavioral health services can be found here.
The Federal Mental Health Parity and Addiction Equity Act
Federal law requires coverage for behavioral and substance abuse service coverage for all individual and small group health insurance plans. In addition, the federal Mental Health Parity and Addiction Equity Act (MHPAEA) requires insurance coverage for mental health conditions, including substance use disorders, (if such coverage is offered) to be no more restrictive than insurance coverage for other medical conditions. Under the federal law, mental health and substance use disorder benefits (if offered) must be covered in parity with medical benefits. Parity is determined by examining the quantitative (cost sharing, number of treatment limits) and nonquantitative (medical necessity and utilization management) limits for each plan. Additional information can be found here.
If you have additional questions regarding compliance with MHPAEA, you may contact the Department of Health and Human Services (HHS) by calling toll-free at 1-877-267-2323 extension 6-1565 or emailing phig@cms.hhs.gov. You may also contact a benefit advisor in one of the Department of Labor’s regional offices at www.askebsa.dol.gov or by calling toll-free at 1-866-444-3272.
Individuals needing our assistance with mental health or substance use disorder benefits can contact the Florida Division of Consumer Services:
FLORIDA INSURANCE CONSUMER HELPLINE
Statewide/Toll-free: 1-877-693-5236 Out of State: (850) 413-3089
- EMAIL: Consumer.Services@myfloridacfo.com
- ONLINE: Online Insurance Assistance
1meQuilibrium is an independent company contracted by Florida Blue to provide health and wellness services and resources to members. This benefit is available to Florida Blue members age 18 and older. Eligibility is limited to members with an individual or family plan, an individual or family ACA plan and members with coverage from their fully insured group employer health plan.
2*Florida Blue contracts with Lucet to provide behavioral health services.
FBC MEMBER NF