Contact Us

Questions? Call Member Services at 1-800-926-6565 (TTY 1-800-955-8770)

From October 1 - March 31, from 8 a.m. - 8 p.m. local time, 7 days a week, except for Thanksgiving and Christmas.
From April 1 - September 30, from 8 a.m. - 8 p.m. local time, we are open Monday to Friday.

More topics:

Complex & Catastrophic Case Management: Re-admission Prevention

  • Registered Nurses and Licensed Clinical Social Workers are ready to help you in your time of urgent need.
  • Dedicated nurses, social workers & community health workers, registered dietitian, respiratory therapist and diabetes specialist are available to assist you and support your loved ones.  
  • We will help you maximize your benefits and use all available services including help with coordinating home care visits, durable medical equipment, medication management, transportation and other needed community services.
  • Re-admission Prevention nurses are available for a home visit after your hospital discharge and will help you understand your discharge plan and coordinate any needs.

All interactions with Case Management staff can be done virtually, telephonically or in person with the re-admission and community health teams.
Call 1-800-955-5692, Option 1, Option 2

Chronic Condition Health Management

  • Our clinical specialists and health coaches are available to help you live a healthier life.
  • Reduce your A1C – Meet with our Diabetic Educator and Registered Dietitian Nutritionist to learn how to better manage your diabetes.
  • Breathe better and sleep better – Meet with our Respiratory Therapist to learn about proper use of inhalers and breathing equipment.
  • Achieve your healthy weight and live your best life – Meet with our Certified Health Coaches.  Our team is specially trained to educate and support your weight-related goals, exercise goals, smoking cessation or any other health-related goals.

All interactions with the Health Management team can be done virtually or telephonically.
Call 1-800-955-5692, Option 1, Option 2

Convenience Care

Get the care you need where and how you need it.


Medication Therapy Management Program (MTM)

Eligible members receive medication reviews.


Kidney Health Support

Our Kidney Health Management program offered through Healthmap identifies chronic kidney disease (CKD) early.


Surgery Decision Support

Learn how to decide on, prepare for and recover from surgery.


Advanced Care Planning

Advance care planning can impact people of all ages, not just the elderly, at varying stages in their lives and health care journeys.

Last Updated: 10.01.2022