Contact Us

Call Member Services at 1-800-926-6565 (TTY 1-800-955-8770)

Hours: 8:00 a.m. to 8:00 p.m. local time, seven days a week, from October 1 through March 31, except for Thanksgiving and Christmas. From April 1 through September 30, our hours are 8:00 a.m. to 8:00 p.m. local time, Monday through Friday, except for major holidays.

Carallel care advocates for Medicare Advantage members and caregivers

Florida Blue has partnered with Carallel to offer care advocates to provide personalized and compassionate support at no extra cost tailored to the specific needs of members and their caregivers. Receive unlimited support from Carallel over the phone, email, or online chat!

Carallel can help with things like:

  • figuring out safety at home

  • finding the right in-home care or senior housing 

  • identifying ways to make caregiving more affordable

  • mediation of family meetings or coaching through family dynamics

  • a listening ear who understands what you’re going through 

Call Carallel today

(TTY 711)

Monday – Friday from 8 a.m. to 7 p.m.

Last Updated: 10.01.2023