Medicare Advantage Prescription Drug Plans

The Medication Therapy Management (MTM) program reviews the medicines you take to make sure that they’re safe, work well and fit your lifestyle. This program is offered at no additional cost to eligible members. This service is not considered a benefit.

The goal is to help you get the best results from your medicines, at the lowest possible price. The MTM program is the right choice if you need answers to questions below

  • Why am I taking these medicines?
  • Do over-the-counter products interact with my prescriptions?
  • Can I save money on my prescriptions?

The program can also help you and your doctor make sure that your medicines are the best choice for you.

You're automatically enrolled in the MTM program if you meet the criteria listed below.


Have three or more of the following conditions:

  • Alzheimer’s Disease
  • Anemia
  • Atrial Fibrillation
  • Anticoagulation
  • Cardiovascular
  • Cerebrovascular Disease
  • Chronic Heart Failure (CHF)
  • Chronic Obstructive Pulmonary Disease (COPD)
  • Diabetes
  • End-Stage Renal Disease (ESRD)
  • High blood pressure
  • High blood cholesterol
  • Rheumatoid arthritis
  • Respiratory Disease - Chronic Lung Disorders


Take eight or more prescription medications covered by Medicare Part D.


Expect to spend more than $4,379 in 2021 on prescription medicines covered by Medicare Part D.

  • Yearly Comprehensive Medication Review (CMR)
  • Quarterly Targeted Medication Review (TMR)

These services are provided by telephone, or, in some cases, in person.

The MTM program is a two-part program. Reviews may be done over the phone, whenever it’s convenient for you. In some cases, you may have an in-person review.

  • For a Comprehensive Medication Review (CMR)

    This personalized review lets you talk one-on-one with an MTM pharmacist.

    To get ready for your review make a list of all the medicines you take. Write down even over-the-counter medicines or supplements. Include how much you take each day and how often you take them. The pharmacist will review your list and talk about it with you. This usually takes about 30 minutes.

    After your review, you’ll get a complete list of your medicines — a personal medication list and an action plan that you can bring with you to your next doctor’s visit.

  • For a Targeted Medication Review (TMR)

    Every few months, the program reviews your prescription claims to make sure there are no issues that need attention. If the review identifies any issues, we may contact your doctor.

If you’re eligible for MTM, you’re automatically enrolled. You’ll get a letter or phone call letting you know how to schedule an appointment or opt out of the program.

Medicare requires us to automatically enroll you if you’re eligible. But, this service is voluntary — you’re not required to participate. You may also choose to take part in only certain services you find valuable. You can change your enrollment status at any time during the calendar year. Your prescription drug coverage will not change if you take part in the MTM program or not.

MTM Informational Brochure

If you'd like to know more, call the customer or member service phone number on the back of your member ID card. Ask to speak to someone about the MTM program.

The MTM Program is a service offered to eligible members at no extra cost; this service is not considered a benefit.

Florida Blue/Florida Blue HMO want to ensure our members’ satisfaction. For additional information regarding Medication Therapy Management Programs (MTMP), you may call our Member Services number at 1-800-926-6565 (TTY: 1-800-955-8770). Florida Blue Medicare member, please call 1-855-601-9465 (TTY: 1-800-955-8770). Hours are 8 a.m. - 8 p.m. local time, seven days a week from October 1 to March 31, except for Thanksgiving and Christmas. From April 1 to September 30, we are open Monday - Friday, 8 a.m. - 8 p.m. local time, you will have to leave a message on Saturdays, Sundays and Federal holidays. We will return your call within one business day. TTY users can dial 1-800-955-8770.

Stand-Alone Prescription Drug Program

You may be eligible for the Enhanced Medication Therapy Management (Enhanced MTM) Program. Enhanced MTM is a program that is voluntary and free to members. The Enhanced MTM program replaces the standard Medication Therapy Management (MTM) program. Medicare created the Enhanced MTM program. The Enhanced MTM program offers new ways to improve your quality of care. Florida Blue stand-alone Prescription Drug Plan members in BlueMedicare Premier Rx (PDP) may be eligible for Enhanced MTM.

Florida Blue Stand Alone Prescription members may call 1-800-926-6565, TTY number 1-800-955-8770. We are open from 8 a.m. - 8 p.m. local time, seven days a week from October 1 - March 31, and closed Federal Holidays except for Thanksgiving and Christmas. From April 1 - September 30, we are open Monday - Friday 8 a.m. - 8 p.m. local time, except for Federal holidays.

FBM EDU 007 NF 062021
Last Updated: 10.01.2021