Moving Forward as Vaccinations Begin

We are encouraging our members to follow your instructions for receiving their COVID-19 vaccines. They trust you to provide them with the information they need to receive the COVID-19 vaccine quickly and conveniently when it is available and appropriate.

The vaccines and our collective vigilance to wearing a mask, social distancing and washing hands are our best defenses against COVID-19.

Older woman getting vaccine
female doctor with mask


Support for Providers, Staff and Patients

New Directions Behavioral Health Helpline
Working on the frontline, along with having general concerns about COVID-19, can be stressful. In partnership with New Directions Behavioral Health, providers, their staff and patients experiencing stress can talk to specially trained bilingual behavioral health counselors at no additional cost by calling a 24/7 toll-free helpline at 833-848-1762.

Please note: Counselors will not be able to assist with questions about COVID-19 testing, treatment or give a referral for a COVID-19 test. Provider referrals from these hotline calls will be covered per the member’s normal benefits/cost shares. If members have additional questions, they may call us at the number on the back of their member ID card.

Florida Blue Centers: Help Is a Phone Call Away

We know this is a difficult time for everyone. That is why our Florida Blue Center teams are here to provide support for you and your patients. We have transitioned our walk-in Florida Blue Centers to virtual support and services, and our locally based nurses, community specialists and service specialists are just a phone call away. Call us at 877-352-5830 with questions about COVID-19 testing sites, navigating health care plans or for help connecting to local community resources for finding food, utility and rent assistance, and many other types of relief programs. We want to help ease stress during these uncertain times. Feel free to share this informational flyer with your staff and patients.

Florida Blue Resources

Additional Resources

Essential Insights

Helping Florida: Ideas for Healthier Communities

In extraordinary times like these, we are leading efforts to support providers, individuals, nonprofits and communities across the state, making changes to our policies to help combat the spread of COVID-19 and minimizing barriers to care. Your health and the health of the communities we serve is our absolute top priority. It is the heart of our mission and who we are. Get the latest perspectives on COVID-19 and other health care industry topics from our president and CEO, Pat Geraghty, and our trusted team of local and national experts.

Learn More