We're here for you

Florida Blue is working to minimize barriers to care related to the novel coronavirus and COVID-19. The health of our members and the community is of utmost importance to us, and we’ll continue to monitor the impact of coronavirus and make adjustments as needed.

COVID-19 Provider Billing Guidelines

In response to the coronavirus disease (COVID-19), we’ve established billing guidelines for our commercial, Affordable Care Act (ACA), Medicare Advantage and Federal Employee Program® (FEP) lines of business. To ensure proper, timely reimbursement, please submit claims using the guidelines in the link below. Note: Please check these guidelines often as they will be updated on a regular basis. These remain in effect until further notice.

• COVID-19 Provider Billing Guidelines, July 15, 2020

News and Announcements

Find the latest novel coronavirus and COVID-19 provider information including relaxing processes related to access to service, COVID-19 testing and more.

• COVID-19 Update, July 13, 2020
• COVID-19 Temporary Changes Made for Certain Medical Record Requests Extended through June 30
• COVID-19 Temporary Changes Made for BlueCard Facility Claims Extended through June 30, 2020
• Care Management Helps Your Patients at High Risk for COVID-19 Stay Healthy and Provides Support to Those Recovering, May 2020
• We're Warning Members About COVID-19 Scams, April 2020
• We're Encouraging Members with Chronic Conditions to Follow Guidelines, Get the Care They Need, April 16
• COVID-19 Update - Florida Blue Transitions Claim Inquiries to Availity Self Service to Prioritize Critical Calls during COVID-19, March 25, 2020
   Archived Communications
   Click here to find previous news and announcements regarding COVID-19.

Frequently Asked Questions (FAQs)

Please check these FAQs often as they will be updated as needed.

• COVID-19 Frequently Asked Questions
• Florida Blue Medicare Telehealth FAQs

Forms

• Florida Blue Care Management Referral Form (PDF)
• Medicare Clinical Care Programs Referral Form (PDF)

Florida Blue Resources

• Florida Blue Centers: Virtual Help Is a Phone Call Away
• Helping Florida: Ideas for Healthier Communities
• We’re Here for You: Coronavirus Information
• Coronavirus Information for non-Medicare Members
• Coronavirus Information for Medicare Members
• News Releases

Additional Resources

• Centers for Disease Control and Prevention (CDC)
• Florida Department of Health