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Florida Blue is working to minimize barriers to care related to the novel coronavirus and COVID-19. The health of our members and the community is of utmost importance to us, and we’ll continue to monitor the impact of coronavirus and make adjustments as needed.

COVID-19 Provider Billing Guidelines

In response to the coronavirus disease (COVID-19), we’ve established billing guidelines for our commercial, Affordable Care Act (ACA), Medicare Advantage and Federal Employee Program® (FEP) lines of business. To ensure proper, timely reimbursement, please submit claims using the guidelines in the link below. Note: Please check these guidelines often as they will be updated on a regular basis. These remain in effect until further notice.

• COVID-19 Provider Billing Guidelines, March 27, 2020

News and Announcements

Find the latest novel coronavirus and COVID-19 provider information including relaxing processes related to access to service, COVID-19 testing and more.

• COVID-19 Update for April 3, 2020
• COVID-19 Update - Temporary Changes Made for Certain Medical Record Requests, March 30, 2020
• COVID-19 Update - Florida Blue Transitions Claim Inquiries to Availity Self Service to Prioritize Critical Calls during COVID-19, March 25, 2020
   Archived Communications
   Click here to find previous news and announcements regarding COVID-19.

Forms

• Florida Blue Care Management Referral Form (PDF)

Florida Blue Resources

• Coronavirus Updates for non-Medicare Members
• Coronavirus Updates for Medicare Members
• News Releases

Additional Resources

• Centers for Disease Control and Prevention (CDC)
• Florida Department of Health