Thank You!
We appreciate your bravery and the care you are providing in these unprecedented times. We know you are working hard to take care of our members and all your patients to keep them safe and healthy during the COVID-19 pandemic.
Watch a personal Thank You message from Florida Blue President and CEO, Pat Geraghty. Watch video
COVID-19 Provider Billing Guidelines
To help you, we have created billing guidelines in response to COVID-19. To ensure proper, timely reimbursement, please submit claims using the guidelines in the link below. Note: Please check these guidelines often as they will be updated as needed. These remain in effect until further notice.
COVID-19 Provider Billing Guidelines as of August 27, 2020News and Announcements
Find the latest COVID-19 provider information including process changes related to access to care, virtual visits, COVID-19 testing and more.
- Good News: Florida Blue Resumes Normal Operations of Provider Contact Center, September 2020
- Flu Prevention: We Are Educating Members on Why the Vaccine Is More Important Than Ever, September, 2020
- Care Managers Support Your Patients Recovering from COVID-19 in a Variety of Ways, September 2020
- COVID-19 Update, September 11, 2020
- We Are Encouraging Our Members to Tell Their Doctor If They Test Positive for COVID-19, August, 2020
- New Neurologic Symptoms and Mental Health Conditions May Impact COVID-19 Outcomes, July 29, 2020
- Care Management Support Now More Important than Ever, July 27, 2020
- Helping You Get Patient Care Back on Track, July 23, 2020
- Care Management Helps Your Patients at High Risk for COVID-19 Stay Healthy and Provides Support to Those Recovering, May 22, 2020
Archived Communications
Click here to find previous news and announcements regarding COVID-19.
Frequently Asked Questions (FAQs)
Resources
Support for Providers, Staff and Patients
New Directions Behavioral Health Helpline
Working on the frontline, along with having general concerns about COVID-19, can be stressful. In partnership with New Directions Behavioral Health, providers, their staff and patients experiencing stress can talk to specially trained bilingual behavioral health counselors at no additional cost by calling a 24/7 toll-free helpline at 833-848-1762.Please note: Counselors will not be able to assist with questions about COVID-19 testing, treatment or give a referral for a COVID-19 test. Provider referrals from these hotline calls will be covered per the member’s normal benefits/cost shares. If members have additional questions, they may call us at the number on the back of their member ID card.
Florida Blue Centers: Help Is a Phone Call Away
- We know this is a difficult time for everyone. That is why our Florida Blue Center teams are here to provide support for you and your patients. We have transitioned our walk-in Florida Blue Centers to virtual support and services, and our locally based nurses, community specialists and service specialists are just a phone call away. Call us at 877-352-5830 with questions about COVID-19 testing sites, navigating health care plans or for help connecting to local community resources for finding food, utility and rent assistance, and many other types of relief programs. We want to help ease stress during these uncertain times. Feel free to share this informational flyer with your staff and patients.
Florida Blue Resources
- Community and Member Support
- We’re Here for You: Coronavirus Information
- Coronavirus Information for non-Medicare Members
- Coronavirus Information for Medicare Members
- News Releases
Additional Resources
Essential Insights
Helping Florida: Ideas for Healthier Communities
In extraordinary times like these, we are leading efforts to support providers, individuals, nonprofits and communities across the state, making changes to our policies to help combat the spread of COVID-19 and minimizing barriers to care. Your health and the health of the communities we serve is our absolute top priority. It is the heart of our mission and who we are. Get the latest perspectives on COVID-19 and other health care industry topics from our president and CEO, Pat Geraghty, and our trusted team of local and national experts.
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