A Season of Caring and Support
Thank You for the compassionate care you continue to provide during these challenging times. With the combination of the flu and COVID-19, we know you are doing everything you can to keep your patients, our members, safe and healthy.
To support your efforts, Florida Blue is encouraging our members and communities to get their flu vaccinations. Together, we can help all Floridians have a safe and healthy fall and winter. We appreciate everything you do!
COVID-19 Provider Billing Guidelines
To help you, we have created billing guidelines in response to COVID-19. To ensure proper, timely reimbursement, please submit claims using the guidelines in the link below. Note: Please check these guidelines often as they will be updated as needed. These remain in effect until further notice.
COVID-19 Provider Billing Guidelines as of October 20, 2020News and Announcements
Find the latest COVID-19 provider information including process changes related to access to care, virtual visits, COVID-19 testing and more.
- COVID-19 Update, November 5, 2020
- COVID-19 CPT Update, November 2020
- Flu Prevention: Encouraging Members and Communities to Protect Themselves This Flu Season, October 2020
- Good News: Florida Blue Resumes Normal Operations of Provider Contact Center, September 2020
- Care Managers Support Your Patients Recovering from COVID-19 in a Variety of Ways, September 2020
- We Are Encouraging Our Members to Tell Their Doctor If They Test Positive for COVID-19, August 2020
- New Neurologic Symptoms and Mental Health Conditions May Impact COVID-19 Outcomes, July 29, 2020
Archived Communications
Click here to find previous news and announcements regarding COVID-19.
Frequently Asked Questions (FAQs)
Resources
Support for Providers, Staff and Patients
New Directions Behavioral Health Helpline
Working on the frontline, along with having general concerns about COVID-19, can be stressful. In partnership with New Directions Behavioral Health, providers, their staff and patients experiencing stress can talk to specially trained bilingual behavioral health counselors at no additional cost by calling a 24/7 toll-free helpline at 833-848-1762.
Please note: Counselors will not be able to assist with questions about COVID-19 testing, treatment or give a referral for a COVID-19 test. Provider referrals from these hotline calls will be covered per the member’s normal benefits/cost shares. If members have additional questions, they may call us at the number on the back of their member ID card.
Florida Blue Centers: Help Is a Phone Call Away
We know this is a difficult time for everyone. That is why our Florida Blue Center teams are here to provide support for you and your patients. We have transitioned our walk-in Florida Blue Centers to virtual support and services, and our locally based nurses, community specialists and service specialists are just a phone call away. Call us at 877-352-5830 with questions about COVID-19 testing sites, navigating health care plans or for help connecting to local community resources for finding food, utility and rent assistance, and many other types of relief programs. We want to help ease stress during these uncertain times. Feel free to share this informational flyer with your staff and patients.Florida Blue Resources
- A Minute with Dr. Kelli
- Stay up-to-date with quick videos from Dr. Kelli Tice Wells, Florida Blue’s senior medical director of medical affairs. You will learn about continuing to keep you and your family safe during COVID-19, plus the importance of getting vaccinations, keeping your health and wellness on track and tips on caring for a loved one. With some restrictions now lifted in Florida, it is more important than ever to do what we can to keep our communities safe and healthy. Watch videos>>
- Community and Member Support
- Flu Shot Options and Locations
- Get Flu Shot, Other Vaccinations at Drive-up Clinics
- Vaccines Keep Us Healthier, Help Us Live Longer
- Trust Issues Linked to Fewer Black People Getting Flu Shots
- We’re Here for You: Coronavirus Information
- Coronavirus Information for non-Medicare Members
- Coronavirus Information for Medicare Members
- Caregiving Resources During the Pandemic
- COVID-19 is having a major impact on caregiving. If you are a caregiver, be sure to visit the Family Caregiver Resources web page to explore tips on caring for yourself, loved ones and to make life a little easier. We encourage you to share this information with other caregivers who might benefit from it. Caregivers can download a Family Caregiver Guide and use these resources to help navigate the everyday challenges of caregiving.
- News Releases
Additional Resources
Essential Insights
Helping Florida: Ideas for Healthier Communities
In extraordinary times like these, we are leading efforts to support providers, individuals, nonprofits and communities across the state, making changes to our policies to help combat the spread of COVID-19 and minimizing barriers to care. Your health and the health of the communities we serve is our absolute top priority. It is the heart of our mission and who we are. Get the latest perspectives on COVID-19 and other health care industry topics from our president and CEO, Pat Geraghty, and our trusted team of local and national experts.
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