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To prescribe a medication, medical procedure or course of treatment for a condition that is different from the step-therapy protocol developed by Florida Blue, you can request an exemption for a patient by submitting a Protocol Exemption Request.

How to submit a Protocol Exemption Request for medical procedures, treatments, or medications under a medical benefit:

  • Complete the entire Protocol Exemption Request form along with the request for authorization services and medications to treat the medical condition. Fax the request and all necessary documents to 1-877-219-9448.  Please be sure to provide all necessary medical records and documentation required for us to determine an exemption.

How to submit a Protocol Exemption Request for medications under a pharmacy benefit:

Important information for all Protocol Exemption Requests:

  • Please do not use the Protocol Exemption Request if your Pre-Service Request was denied. If a Pre-Service Request was denied, follow the standard appeal process.

Florida Blue will review and determine approval or denial of your Protocol Exemption Request within 72 hours for an urgent request or 15 calendar days for a non-urgent request. We will notify you and the member with the result by letter.

If the protocol exemption request is denied, you or the member can appeal. To do so, submit a completed appeal form based on your benefit. Please allow 30 days for appeals to be reviewed.

Have questions? Call us at 1-800-727-2227

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