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Support for Providers, Staff and Patients

New Directions Behavioral Health Helpline
Working on the frontline, along with having general concerns about COVID-19, can be stressful. In partnership with New Directions Behavioral Health, providers, their staff and patients experiencing stress can talk to specially trained bilingual behavioral health counselors at no additional cost by calling a 24/7 toll-free helpline at 833-848-1762.

Please note: Counselors will not be able to assist with questions about COVID-19 testing, treatment or give a referral for a COVID-19 test. Provider referrals from these hotline calls will be covered per the member’s normal benefits/cost shares. If members have additional questions, they may call us at the number on the back of their member ID card.

Florida Blue Centers: Help Is a Phone Call Away
We know this is a difficult time for everyone. That is why our Florida Blue Center teams are here to provide support for you and your patients. We have transitioned our walk-in Florida Blue Centers to virtual support and services, and our locally based nurses, community specialists and service specialists are just a phone call away. Call us at 877-352-5830 with questions about COVID-19 testing sites, navigating health care plans or for help connecting to local community resources for finding food, utility and rent assistance, and many other types of relief programs. We want to help ease stress during these uncertain times. Feel free to share this informational flyer with your staff and patients.

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