COVID-19 Provider Support
As we all move forward during COVID-19, your health and safety, and that of our members and the communities we serve, is our top priority. Count on us to work with you to protect patient health, streamline access to care and make necessary adjustments as we monitor COVID-19 impacts.
Vaccines Continue to be our Best Defense
We are encouraging our members to follow your instructions for receiving their COVID-19 vaccines, including their boosters. They trust you to provide them with the information they need to receive the COVID-19 vaccine.
The vaccines and our collective vigilance to wear a mask when in crowded areas or unvaccinated, social distance and wash our hands are our best defenses against COVID-19.
COVID-19 Provider Billing Guidelines
To help you, we have created billing guidelines in response to COVID-19. To ensure proper, timely reimbursement, please submit claims using the guidelines in the link below. Note: Please check these guidelines often as they will be updated as needed. These remain in effect until further notice.
COVID-19 Provider Billing Guidelines as of November 1, 2021
News and Announcements
Find the latest COVID-19 provider information including process changes related to access to care, virtual visits, COVID-19 testing and more.
- CMS: COVID-19 Vaccine and Monoclonal Antibody Treatment Billing Updates, December 2021
- COVID-19 Update, October 21, 2021
- Monoclonal Antibody Treatment Available for High-Risk COVID-19 Patients, October 2021
- Normal Member Cost Shares Resume Sept. 1, 2021, August 2021
- Special Alert: Important Information on Johnson & Johnson COVID-19 Vaccine, April 2021
- National Trend Reveals Alarming Decrease in Childhood Immunizations, January 2021
- Covid-19 Update: Guidelines for Vaccine Billing
- A Message of Thanks from Shawn Trotter-Mitchell, Senior Vice President, Provider Network Solutions, Dec. 17, 2020
- COVID-19 CPT Update, November 2020
- Flu Prevention: Encouraging Members and Communities to Protect Themselves This Flu Season, October 2020
- Care Managers Support Your Patients Recovering from COVID-19 in a Variety of Ways, September 2020
Support for Providers, Staff and Patients
New Directions Behavioral Health Helpline
Working on the frontline, along with having general concerns about COVID-19, can be stressful. In partnership with New Directions Behavioral Health, providers, their staff and patients experiencing stress can talk to specially trained bilingual behavioral health counselors at no additional cost by calling a 24/7 toll-free helpline at 833-848-1762.
Please note: Counselors will not be able to assist with questions about COVID-19 testing, treatment or give a referral for a COVID-19 test. Provider referrals from these hotline calls will be covered per the member’s normal benefits/cost shares. If members have additional questions, they may call us at the number on the back of their member ID card.
Florida Blue Centers: Help Is a Phone Call Away
We know this is a difficult time for everyone. That is why our Florida Blue Center teams are here to provide support for you and your patients. We have transitioned our walk-in Florida Blue Centers to virtual support and services, and our locally based nurses, community specialists and service specialists are just a phone call away. Call us at 877-352-5830 with questions about COVID-19 testing sites, navigating health care plans or for help connecting to local community resources for finding food, utility and rent assistance, and many other types of relief programs. We want to help ease stress during these uncertain times. Feel free to share this informational flyer with your staff and patients.
Helping Florida: Ideas for Healthier Communities
In extraordinary times like these, we are leading efforts to support providers, individuals, nonprofits and communities across the state, making changes to our policies to help combat the spread of COVID-19 and minimizing barriers to care. Your health and the health of the communities we serve is our absolute top priority. It is the heart of our mission and who we are. Get the latest perspectives on COVID-19 and other health care industry topics from our president and CEO, Pat Geraghty, and our trusted team of local and national experts.