State of Florida Employees

We’ve reserved this section of our website to provide you with the information and resources you need to take complete advantage of your health plan benefits. Your plan offers you the freedom to choose any doctor and hospital for care.

Maximize your benefits, and free yourself from claims filing and balance billing, by choosing “Preferred Patient Care” (as seen on your member ID card) within Find a Doctor to view physicians and providers who participate in the provider network specifically for State Employee plans.

Plan Forms and Brochures

  • State Employee Forms
  • 2020 Plan Information
  • 2019 Plan Information
  • 2018 Plan Information
  • 2017 Plan Information

    Information and Resource Websites

    • Better You Strides, powered by CaféWell® Florida Blue’s free online wellness program uses your needs, goals and interests to create for you a Personal Health Itinerary®—a custom-made plan with recommended programs to reach your health goals. Programs cover healthy eating, tips to move more and ways to manage stress. Complete programs at your own pace and track your progress from your smart phone using the CaféWell mobile app. To register for Better You Strides follow these steps:
      1. Log in to your member account at
      2. Find “Your Guide to Better Health” on the right side of your homepage. Click “Get Started”
      3. On the welcome screen that appears, create a user name and password. Click “Create your account.”
    • You can also register with Better You Strides using the CaféWell mobile app. Download the app from Google Play or the Apple App Store. Use sponsor code betteryoustrides and follow the directions to create your account.
    • After registering for Better You Strides, taking your Personal Health Assessment is a good starting point for your wellness journey. The PHA takes only 10 minutes to complete. You’ll receive a report with your overall wellness score, scores for important health factors and biometric measures and possible health risks and suggestions for healthy living. The PHA is used to help design your Personal Health Itinerary. Follow these steps to take your Personal Health Assessment:
      1. Log in to your member account at
      2. Find “Your Guide to Better Health” on the right side of your homepage. Click “Get Started.” (If you registered with Better You Strides through the CaféWell mobile app, simply open the app and follow the steps below)
      3. Your Personal Health Itinerary will appear. Click “Add Programs.”
      4. Locate the “Health Assessment” card. Click “Join Now!”
      5. Click “Get Started.”
      6. Click “Show Activities.”
      7. Complete your Health Assessment card.
    • Tips for Receiving Care and Saving Money Here are a few important things to remember.
    • Division of State Group Insurance (DSGI) The DSGI website offers and manages a comprehensive package of health and welfare insurance benefits for active and retired state employees and their families.
    • Florida Blue Member Account With your online member account, you can check claim status, request a replacement ID card, print forms, update Other Carrier Liability information and make general inquiries. Your member account is accessible 24 hours a day. For details, see this presentation that gives you a tour of your member website.
    • Personal Health Information (PHI) Address Available Adult dependents (spouse and/or child(ren)) may request to receive communications of health information from the plan at an alternative address of their choice.  If you want to exercise this right, please contact us at 1-800-825-2583 and advise the advocate that you would like to request a PHI address for your mail.
    • 24-hour Nurseline For general health questions, support for an ongoing chronic condition or preventive health information, you have access to a professional staff of nurses and health coaches. Call 1-877-789-2583, 24-hours a day, 7 days a week.
    • BlueCard® Program The BlueCard® Program, available through the BCBS Association, gives you access worldwide to the participating providers of independent BCBS organizations, whenever you need it. BlueCard® brochure (PDF) English | En Español
    • Blue365® Discount Program Enjoy special member values on many services and go beyond your health insurance. Blue 365® offers you access to trusted health and wellness resources 365 days a year.

    • Healthcare Bluebook Effective January 1, 2019, State Employees can use Healthcare Bluebook to search the quality and cost ratings for doctors and hospitals. This information can help you make an informed decision about care and save on your out-of-pocket medical expenses.
    • How It Works
    • Not all doctors and facilities are created equal. A hospital may have a high overall quality, but scores lower in the service you need. Healthcare Bluebook gives you the whole story so you can make the healthcare decision that is best for you. Get started today at
    • Go Green to Get Green
    • Healthcare Bluebook makes it simple to compare doctors and hospitals. Through Healthcare Bluebook’s Go Green to Get Green rewards program, the providers highlighted in green offer the highest quality services for the best value. Choose a provider and earn a reward—a credit to the savings or spending account of your choice—for having the procedure in these easy steps:
      1. 1. Use Healthcare Bluebook to find a doctor and service that’s eligible for a reward.
      2. 2. Have the procedure.
      3. 3. Healthcare Bluebook will let the State Group Insurance Program know that you earned the reward to be deposited.
    • SurgeryPlus
    • Effective January 1, 2019, State Employees can use SurgeryPlus to save money and earn rewards on planned medical procedures. And when you use SurgeryPlus, you could earn a reward—a credit to the savings or spending account of your choice.
    • How It Works
    • SurgeryPlus is separate from your health plan and has its own network of providers. The surgeries that are covered under SurgeryPlus are also covered under the State Group Health Insurance Program. But, they’re packaged in a way that delivers more value to you.
    • SurgeryPlus bundles commonly used services into a single, value rate to save you money. For example, if you have knee replacement surgery, you’d typically get a separate bill from the surgeon, the surgery center or hospital, anesthesiologist and radiologist. With SurgeryPlus, the State of Florida will get one bill with a “bundled” rate for doctors and medical procedures by cost and quality.
    • Earn Rewards with SurgeryPlus
    • SurgeryPlus makes it easy for you to save money on quality health care and earn rewards. Choose a bundled service and earn a reward—a credit to the savings or spending account of your choice—for having the procedure in these easy steps:
      1. 1. Use SurgeryPlus to choose a provider for your “bundled” service.
      2. 2. Have the procedure.
      3. 3. SurgeryPlus will let the State Group Insurance Program know that you earned a reward to be deposited.
    • Get Started
    • Call SurgeryPlus at 844-752-6170 to get started. The SurgeryPlus Care Advocate will walk you through the process, answer your questions and help you select a doctor or facility. You can also visit (Portal access Code: surgeryplus).

    State Employees' Prescription Drug Plan

Contact Us

Send a Secure Message
Florida Blue
P.O. Box 2896
Jacksonville, FL 32232-0079
Visit a Center near you or call 1-877-352-5830.
Change of Address or Questions Regarding Enrollment/Eligibility
People First
1-866-663-4735 or online.
Report Fraud & Abuse
1-800-678-8355 or online.