Virtual care brings quality health care right to you

Feel better faster! With the convenience of our virtual health care options, you get quality care without driving to a doctor’s office.

Virtual visits with a primary care doctor or specialist

Skip the doctor’s office waiting room and get quality care from a primary care doctor or specialist by phone, chat, or video.

Virtual care is a convenient, cost-effective way to get timely treatment for non-emergency issues without leaving home. Online care also lets you skip the lines, saving you time and lowering your risk of germ exposure.

Many plans offer virtual primary care for as low as a $0 copay. Check your plan benefits for details.

Start with your primary care doctor

Ask your doctor if they offer virtual visits. If not, you can log in to your member account and use the online provider directory to find providers who offer virtual visits. Or call the number on the back of your member ID card and we’ll help you find the virtual care you need.

BlueVirtualCare

Many Florida Blue health plans include BlueVirtualCare. When you’re not able to see your regular doctor, BlueVirtualCare provides 24/7, high-quality care with board-certified medical professionals. Skip the wait and the expense of urgent care or the ER for common conditions like allergies, bronchitis, cold and flu, migraine, and more.

Not sure if your plan covers BlueVirtualCare? Check your benefits for details or log in to your member account.

mySanitas from Sanitas Medical Center

Members who have a Sanitas primary care doctor can connect to their care team 24/7 by phone, video, or chat, with the mySanitas app. Plus, get personalized support from Sanitas nurses, health coaches, and mental health counselors to manage conditions and health goals.

man talking with a mental health provider on the phone using headphones while on a walk

Virtual visits with a mental health provider

If you’re dealing with feelings of stress, anxiety, trauma, or grief, help is available.

If you can’t visit your mental health professional in person, ask them if they offer virtual visits. If not, you can call our behavioral health care partner, Lucet,¹ at 1-866-287-9569 or visit their website. They can help you locate a licensed therapist that meets your needs. They may also be able to schedule your in-person or virtual visit with a therapist.

Virtual care FAQs

There are many reasons to consider virtual care, including:

If your health care provider isn’t available for a same-day appointment, or they don’t offer video visits
When you need care outside of regular office hours
When you’re traveling
If you prefer the convenience of virtual care

Plus, virtual care can include more than just a video visit. You can upload images, message with a doctor, and even have a phone call if necessary.

Virtual care is not a replacement for emergency care, but it can be a cost-effective and timely way to receive medical attention for non-life-threatening conditions. Some virtual options include 24/7 access, but all can provide treatment for common conditions like colds, minor cuts, coughs, wheezing, sore throats, headaches, migraines, mild allergies, fever, skin rashes, anxiety, depression, and more.²

Still have questions? Learn more about options for getting care.

Depending on the condition, virtual doctors may diagnose and provide treatment or refer you to in-person care if needed. They may also be able to send prescriptions to the pharmacy of your choice.

¹ Florida Blue contracts with Lucet to provide behavioral health services.

² Please note that if you’re experiencing a life-threatening medical emergency, please call 911.

All medical care is provided by Sanitas, an independent medical center, serving people insured by Florida Blue (or other Blue Cross Blue Shield plans), original Medicare or self-paying for medical treatment.

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