people wearing masks

Adjusting to our "new normal"

Top things to do:

  • Wear a cloth face covering and continue social distancing. At work, in restaurants, or when you’re shopping. It’s the right choice to help protect those around you. And encourage others to do the same. We can all help our community stay healthy.
  • Connect with your doctor through a virtual or in-person visit to get care you may have been putting off. Now is the time to schedule your visit and put the focus back on your health and well-being.
  • Call our neighborhood nurses, community specialists and service specialists for questions about COVID-19, testing site locations, community resources, or ways to stay safe as you start to return to “normal.” Until we go back to our in-person support, call us if we can help in any way: 1-877-352-5830, TTY 711, or click here to learn more.
  • Talk to someone. It’s stressful. We all feel it. But you don’t have to go it alone. Speak with a specially trained behavioral health counselor about the stress you may be feeling during this time by calling the toll-free help line 24/7 at 1-833-848-1762.

What you need to know about COVID-19 testing

Testing locations

COVID-19 Testing Sites

In this new phase, keeping yourself and others safe is priority. If you’re concerned about non-emergency COVID-19 symptoms, you can locate a testing facility using the following resources:

Be sure to call the testing location first. You may need to make an appointment or follow certain precautions upon arrival.

Please note: It can take up to 14 days to receive a COVID-19 test result. While you wait, please stay home, practice social distancing, wash your hands frequently and call your doctor if your condition worsens.

Antibody (Serology) Testing

What is an antibody test? It checks to see if your immune system has produced antibodies to COVID-19, even if you never showed symptoms of the virus. It does not check for an active COVID-19 infection. If the test is positive, it means you may have been exposed to the virus and developed antibodies. However, having the antibodies doesn’t mean you’re immune to COVID-19 or future coronavirus infections.

People who recover from COVID-19 have antibodies to the virus that remain in the plasma portion of their blood. Blood plasma, called convalescent plasma, collected from these individuals is being used to treat patients who are ill due to COVID-19.

Florida Blue will cover an FDA-approved antibody test if your doctor has seen you and believes there’s a medical reason for the test. The doctor must include the reason for the test and the results in your medical record. The test is $0 cost share for members. Please be aware that if your employer is requesting the antibody test, it is not covered under your health plan.

Stop the spread

What Can I Do?

With no vaccine available at this time to prevent COVID-19 infection, the best way to protect yourself is to avoid being exposed to the virus. Here are some prevention tips:

  • Wear a face mask where it's difficult to maintain social distancing (like a grocery store, pharmacy or at work). Cloth masks can stop more than 90% of the droplets that transmit the virus.
  • Practice social distancing when possible. Further than six feet away is recommended. Watch Dr. Kelli Tice Wells, Florida Blue’s senior director of medical affairs, speak about social distancing.
  • The World Health Organization has recommended avoiding crowded places with many people nearby and confined places with poor ventilation. If you do decide to gather with others, studies suggest that it's safer to do so wearing a mask and staying outdoors.
  • If you must go out, try to go at off-hours and not linger. And try to only make one stop while you're out, instead of a series of errands.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating or preparing food and after blowing your nose, coughing or sneezing. Also, wash them after you touch things in public (elevator buttons, doorknobs, etc.). See Dr. Kelli Tice Wells speak about hand washing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid contact with people who are sick and stay home when you are sick. Also, avoid touching your eyes, nose and mouth with unwashed hands.
  • Follow government travel restrictions.
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Additional Resources

If you have questions about COVID-19, have symptoms and need help finding a provider to do a COVID-19 test, or you have any other concerns, call us at the number on the back of your member ID card so we can help. We also encourage you to talk with one of our local Florida Blue Center nurses at 1-877-352-5832.

Additionally, here are several websites you can use to find the latest details: