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Get the Health Information and Support You Need

Together, we’re getting through this

As we ease into our new routines, while still keeping an eye on COVID-19, we’re here with trusted health information and resources you need to help you and your family stay safe.

Questions about COVID-19 vaccines? Call our Hotline: 877-352-5830

For a limited time, all U.S. households can order up to four at-home COVID-19 tests from the government at covidtests.gov. These will be mailed to you at no cost. Americans are encouraged to use these at-home tests when they have symptoms of COVID-19 or planning to visit with immunocompromised or vulnerable individuals. The site also includes information on how to check if your existing FDA-authorized at-home OTC COVID-19 tests have new expanded expiration dates.

Talk with a Florida Blue Center nurse one-on-one for personalized support and answers to your questions. We're here for you Monday through Friday, 9 a.m. to 7 p.m., and Saturday, 9 a.m. to 4 p.m. even if you're not a Florida Blue member.

Stay Informed: COVID-19 vaccine availability

The vaccine is critical in helping us fight COVID-19. It’s equally as critical for our safe return to normal activities with family, friends and coworkers. Learn more about the vaccine and get answers to common questions.

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Adjusting to our "new normal"

Top things to do:

  • Wear a cloth face covering and continue social distancing if you're not fully vaccinated when you're in public or at work.
  • Connect with your doctor through a virtual or in-person visit to get care you may have been putting off. Now is the time to schedule your visit and put the focus back on your health and well-being.
  • Call our neighborhood nurses, community specialists and service specialists for questions about COVID-19, testing site locations, community resources, or ways to stay safe as you return to “normal.” Call us if we can help in any way: 1-877-352-5830, TTY 711.
  • Talk to someone. It’s stressful. We all feel it. But you don’t have to go it alone. Speak with a specially trained behavioral health counselor about the stress you may be feeling during this time by calling the toll-free help line 24/7 at 1-833-848-1762.

Where to Get a COVID-19 Test

Doctor handling vial of coronavirus

Keeping yourself and others safe is the top priority during the ongoing COVID-19 pandemic. If you’re concerned that you may have COVID-19, there are several options to consider for getting tested:

  • Florida COVID-19 Testing Sites
  • Your primary care doctor (they can help direct you to a testing site if unable to provide a test)
  • Local Pharmacies
  • Urgent Care Centers 
  • GuideWell Emergency Doctors, an in-network provider under many Florida Blue plans, with locations in Greater Orlando (Winter Park, Orlando, Ocoee and Kissimmee) and Tampa Bay (West Tampa, University Area, North Tampa, Palm Harbor, Largo and St. Petersburg)

If it’s not an emergency, your best option is one of the choices above, rather than going to a hospital ER for a COVID-19 test. Hospital ERs are focused ontreating those who are seriously ill and other emergencies. In a true emergency, always go to the nearest ER. 


At-home testing

For a limited time, all U.S. households can order up to four at-home COVID-19 tests from the government at covidtests.gov. These will be mailed to you at no cost. Americans are encouraged to use these at-home tests when they have symptoms of COVID-19 or planning to visit with immunocompromised or vulnerable individuals. The site also includes information on how to check if your existing FDA-authorized at-home OTC COVID-19 tests have new expanded expiration dates.

Your local pharmacy may have certain FDA-approved tests available that you take and read the results at home, with no lab or doctor involved. If you are one of our members, these at-home tests are covered under your pharmacy benefit* when you use our preferred pharmacy network, including home delivery of at-home tests ordered online through Express Scripts Pharmacy (For your prescription medications, use your regular pharmacy network). 


We will cover FDA-authorized over-the-counter diagnostic at-home tests purchased on or after Jan. 15, 2022, up to 8 tests every 30 days per person on your health plan (most tests come in kits of two). Note: This coverage does not apply to Medicare members or short-term plans. Also, at-home tests are not covered for employer-required testing. Click here for information on how Medicare members can get at-home tests at $0 cost share. 


Your pharmacy should be able to bill your insurance company. If they aren’t able to do that, just save your receipt and UPC code and submit them for reimbursement using this form


What if I go to a pharmacy not on the list? If you purchase a test from a pharmacy or other business who is not on the list or purchase online (other than from Express Scripts Pharmacy), you can submit a claim for reimbursement and we’ll cover up to $12 of your cost per test. Use this form to submit your reimbursement and include your receipt and UPC from the test. 


Should I Get Tested?


Testing is most important if you have been exposed to COVID-19 and have symptoms or you are older and/or have certain medical conditions, like diabetes, that can put you at increased risk for severe illness from COVID-19. 


The Florida Department of Health earlier this year issued updated guidance and recommendations to maximize the benefits of COVID-19 testing in our state.


*If you have pharmacy coverage through your employer with someone other than Prime Therapeutics, check with them to see how at-home tests are covered.

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Additional Resources

If you have questions about COVID-19, have symptoms and need help finding a provider to do a COVID-19 test, or you have any other concerns, call us at the number on the back of your member ID card so we can help. We also encourage you to talk with one of our local Florida Blue Center nurses at 1-877-352-5830.

Additionally, here are several websites you can use to find the latest details:

FB COVID 002 NF 072020