We have several options to help you avoid a crowded doctor’s office, and other sick patients, by using virtual care for non-emergency illnesses, such as a sinus infection, allergies or an upset stomach.
As long as the coronavirus continues to be a health concern, most of our members will have $0 cost share for 24/7 virtual visits with Teladoc. That includes those under 65 who buy their own coverage, Medicare Advantage members and most who get insurance through their employers. (Check with your company’s benefits administrator to see if this service is part of your plan.)
You’ll need to set up a Teladoc account, including sharing your medical history, before your first visit. Doing this ahead of time will fast-track visit requests. You can set up your account on Teladoc.com or the app from Apple App or Google Play stores. Care is available in English and Spanish. Call Teladoc at 800-835-2362 if you have questions.
Please note: You cannot get a referral for the coronavirus test from Teladoc. Consult your local doctor by phone or the Florida Department of Health’s 24/7 COVID-19 call center at (866) 779-6121 for a referral and local COVID-19 testing locations. The test must be completed in person. Please call the number on the back of your member ID card (Medicare: 1-800-926-6565) if you need help finding a local doctor.
Patients of Sanitas Medical Center can also take advantage of $0 cost share virtual visits through the mySanitas app. Doctors are available 7 a.m.-8 p.m. seven days a week. Sanitas doctors can help you with next steps if you have coronavirus symptoms and need a test. You can download the mySanitas Chat app from Apple App or Google Play stores. Care is available in English and Spanish. Click here for more information.
Florida Blue providers
All members can also do a virtual visit with Florida Blue network providers who offer the service. You’ll pay the regular office visit cost share for a virtual visit with your primary care doctor, behavioral health provider or specialist. Call your doctor to see if they offer virtual visits.
Helping you get the care you need
We’ve taken action to make it easier for members to get tested and treated for COVID-19 and have increased access to other health care services, including:
What can I do?
How can I protect myself & my loved ones?
With no vaccine available to prevent infection from COVID-19, the best way to protect yourself is to avoid being exposed to the virus. Here are some prevention tips:
- Per the CDC, practice physical distancing by staying out of crowded places and maintaining distance from others when possible, further than six feet away is recommended.
- Adults over 60 are encouraged to self-isolate as much as possible, which means staying home and not going to restaurants or bars, church services or crowded supermarkets. If you must go out, try to go at off hours and not linger.
- Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating or preparing food and after blowing your nose, coughing or sneezing. Also, wash them after you touch things in public (elevator buttons, doorknobs, etc.).
- If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
- Avoid contact with people who are sick and stay home when you are sick. Also, avoid touching your eyes, nose and mouth with unwashed hands.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Surgical masks should be reserved for caregivers, health care personnel and people with symptoms and under suspicion for COVID-19. As of now, masks are not covered by Florida Blue health plans.
- Ensure you have enough nonperishable food for a week or so in case you get sick.
- Follow government travel restrictions.
Coronavirus Testing Sites
If you've talked with your doctor and meet the criteria to get a coronavirus test, we’re making it easy for you to find a convenient testing site. Many sites require that you make an appointment instead of just showing up, so check that out before you go. This list is being continuously updated as a resource for you.
Please note: It generally takes seven days to receive a result. While you wait, please stay home, practice social distancing, wash your hands frequently and call your doctor if your condition worsens.