Virtual Care

We have several options to help you avoid a crowded doctor’s office, and other sick patients, by using virtual care for non-emergency illnesses, such as a sinus infection, allergies or an upset stomach.

Teladoc

As long as the coronavirus continues to be a health concern, most of our members will have $0 cost share for 24/7 virtual visits with Teladoc. That includes those under 65 who buy their own coverage, Medicare Advantage members and most who get insurance through their employers. (Check with your company’s benefits administrator to see if this service is part of your plan.)

You’ll need to set up a Teladoc account, including sharing your medical history, before your first visit. Doing this ahead of time will fast-track visit requests. You can set up your account on Teladoc.com or the app from Apple App or Google Play stores. Care is available in English and Spanish. Call Teladoc at 800-835-2362 if you have questions.

Please note: You cannot get a referral for the coronavirus test from Teladoc. Consult your local doctor by phone or the Florida Department of Health’s 24/7 COVID-19 call center at (866) 779-6121 for a referral and local COVID-19 testing locations. The test must be completed in person. Please call the number on the back of your member ID card (Medicare: 1-800-926-6565) if you need help finding a local doctor.

mySanitas Chat

Patients of Sanitas Medical Center can also take advantage of $0 cost share virtual visits through the mySanitas app. Doctors are available 7 a.m.-8 p.m. seven days a week. Sanitas doctors can help you with next steps if you have coronavirus symptoms and need a test. You can download the mySanitas Chat app from Apple App or Google Play stores. Care is available in English and Spanish. Click here for more information.

Florida Blue providers

All members can also do a virtual visit with Florida Blue network providers who offer the service. You’ll pay the regular office visit cost share for a virtual visit with your primary care doctor, behavioral health provider or specialist. Call your doctor to see if they offer virtual visits.

Helping the communities we serve

Your health and the health of the communities we serve is our absolute top priority. As we all adjust our lives in these rapidly changing times, please know our team is prepared to continue serving you.

Additional Resources

Taking action to help protect Florida Blue members

We’ve made several adjustments to our policies to combat the spread of COVID-19 while minimizing barriers to testing and treatment. We’re also leading efforts to support individuals and communities across the state, and to protect the safety and stability of our health care system.

Supporting our members and local communities

Access to care

Community support

Helping you get the care you need

We’ve taken action to make it easier for members to get tested and treated for COVID-19 and have increased access to other health care services, including:

  • Waiving our member’s cost share for a COVID-19 test and treatment.

    If you’re experiencing mild to severe respiratory symptoms, including a cough and difficulty breathing, a fever, or diarrhea, consult with your doctor over the phone so they can determine next best steps. If they determine you do need to be tested, through June 1 the test is $0 for all members and we’re waiving the cost share for the treatment of those with a positive COVID-19 diagnosis, including in-patient and observation hospital admissions. (Florida Blue is also working with its self-funded ASO group employers to assist them in meeting the needs of their employees during the health crisis.)

  • Increasing access to necessary medications.

    We’re waiving early medication refill limits on 30-day prescription medications and are encouraging members to use the 90-day mail order benefit. If you need help with mail order, please call us at the customer service number on the back of your member ID card. (Medicare members: 1-800-926-6565.) Please say “Pharmacy” when you call.

  • Offering 24/7 counseling to help you handle stress during these challenging times.

    In partnership with New Directions Behavioral Health, you can talk to specially trained behavioral health counselors at no extra cost, even if you aren’t a member. You can speak with them 24/7 about stress you may be feeling by calling the toll-free help line at 1-833-848-1762.

    Please note: The counselors will not be able to assist you with questions about COVID-19 testing or treatment, so please call us at the customer service number on the back of your member ID card (Medicare members: 1-800-926-6565) for help with those questions. If you’re seeking a referral for the coronavirus test, please consult with your local doctor by phone or the Florida Department of Health’s 24/7 COVID-19 call center at (866) 779-6121 for a referral and local COVID-19 testing locations. The test must be completed in person. You cannot get a referral for the coronavirus test from New Directions.

  • Strongly encouraging members to take advantage of virtual care options in their plans for less serious medical issues.

    Having an in-person visit may lead to further spreading of the coronavirus. If you have non-emergency illnesses like a sinus infection, sore throat or upset stomach, visit floridablue.com/virtual-health to learn more about virtual care options. If you’re seeking a referral for the coronavirus test, please contact your local doctor by phone or the Florida Department of Health’s 24/7 COVID-19 call center at (866) 779-6121 for a referral and local COVID-19 testing locations. The test must be completed in person.

    During this time, all members can use Florida Blue network providers who are offering virtual visits. This allows you to get virtual care from your primary care doctor, behavioral health provider or specialists. You’ll pay the regular office visit cost share. Call your doctor to see if they offer virtual visits.

  • Virtual support and services for our members at a local level

    Members can call our Florida Blue Centers and speak to neighborhood nurses, community specialists and local service specialists who can provide personalized support. Call 877-352-5830, TTY 711.

What can I do?

What Can I Do?

How can I protect myself & my loved ones?

With no vaccine available to prevent infection from COVID-19, the best way to protect yourself is to avoid being exposed to the virus. Here are some prevention tips:

  • Per the CDC, practice physical distancing by staying out of crowded places and maintaining distance from others when possible, further than six feet away is recommended.
  • Adults over 60 are encouraged to self-isolate as much as possible, which means staying home and not going to restaurants or bars, church services or crowded supermarkets. If you must go out, try to go at off hours and not linger.
  • Wash your hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating or preparing food and after blowing your nose, coughing or sneezing. Also, wash them after you touch things in public (elevator buttons, doorknobs, etc.).
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid contact with people who are sick and stay home when you are sick. Also, avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Surgical masks should be reserved for caregivers, health care personnel and people with symptoms and under suspicion for COVID-19. As of now, masks are not covered by Florida Blue health plans.
  • Ensure you have enough nonperishable food for a week or so in case you get sick.
  • Follow government travel restrictions.

Find a Testing Site

What Can I Do?

Coronavirus Testing Sites

If you've talked with your doctor and meet the criteria to get a coronavirus test, we’re making it easy for you to find a convenient testing site. Many sites require that you make an appointment instead of just showing up, so check that out before you go. This list is being continuously updated as a resource for you.

Please note: It generally takes seven days to receive a result. While you wait, please stay home, practice social distancing, wash your hands frequently and call your doctor if your condition worsens.

Additional Resources

Additional Resources

Pat Geraghty, president and CEO of Florida Blue, said the company will continue to monitor the impact of COVID-19 and make policy adjustments, as necessary. “As the impact of COVID-19 spreads, we want to ensure our members that we will do all we can to make health care treatment and services readily available,” he said.

If you have questions about the coronavirus, have symptoms and need help finding a provider to do a COVID-19 test, or any other concerns, please call us at the number on the back of your member ID card so we can help. You can also call the Florida Department of Health’s 24/7 COVID-19 Call Center at (866) 779-6121 or email COVID-19@flhealth.gov.

Additionally, here are several websites you can use to find the latest details: