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Storm Impacts

If you have been impacted by the recent storms, we encourage you to take advantage of the programs and services listed below. And if you’re having trouble getting care, your medications, or have concerns about paying your bill on time, please don’t hesitate to call us at the number on the back of your member ID card so we can help.

We also know many of our most vulnerable members are at risk. In response, our care teams and nurses are reaching out to these impacted members to check on them, make sure they’re safe, and see if they need anything at all. Our goal is to help them manage their health and care needs and make it easier to get necessary medications, oxygen, medical supplies, or other support while recovering from the storm.

Note: Florida Blue Medicare members can click for more information.

What changes have been made to make it easier to get medications?

  • Early prescription refills for maintenance medications are available now through December 10, 2022. You may receive one early refill up to a 30-day supply. We encourage anyone who may be impacted by the current weather to replenish their medication if their supply is low to ensure they have enough to take as prescribed during and after the storm.

What if I need to see a doctor?

  • Call your doctor’s office to see if they are open, since they may still be offering virtual visits as well as in-office visits during this time. This is your best first step since they know you and your health concerns and have access to all of your medical records.
  • You can also call us if you need help finding a doctor.  If you’re having trouble scheduling care with your doctor or another in-network provider, please call us at the number on the back of your member ID card. We’ll work with you to help you get the care or medication you need. As always, out-of-network providers are covered in cases of emergency as part of your health plan. 
  • To make it easier to get care, we’re relaxing the preapproval process through 11/28/2022, since some medical services or procedures normally require a preapproval (you can see which services require preapproval by going to floridablue.com/checkfirst). This means you can get needed care more quickly. Afterward, we’ll review the covered service or procedure to be sure it was medically necessary and process your claim according to your benefits.
  • You can also get virtual care from Teladoc. $0 virtual visits available for non-emergency health conditions to anyone impacted by the hurricane, regardless if you have one of our health plans or not. You must call their hotline at 1-855-225-5032 to request a doctor’s visit 24/7. (You must call the hotline, even if you’re a Florida Blue or Truli for Health member, to avoid being charged the regular fee.) Doctors can help with conditions such as allergies, cold, flu and sinus problems. They also can prescribe some medications that are not controlled substances. This service is only for non-emergency situations. If you have a true emergency, please call 911. Services are available for members who have hurricane-related issues. Otherwise, members should use their regular benefits for these services.
    • myBlue Connected Care members and Sanitas patients should continue to use their mySanitas app for their virtual visits, if possible.

You can also click to read or download a list of local community resources, including phone numbers and addresses, and additional websites for support services.

If I’m feeling stressed or overwhelmed, is there someone I can call for help?

You can count on emotional support from New Directions Behavioral Health. A bilingual 24/7 hotline is available for immediate emotional support at no extra cost, even for those who aren’t a member. Call 1-833-848-1764 to speak to them if you’re experiencing feelings of stress, anxiety, trauma or grief. Callers may also receive referrals to network providers and community resources to help them with emergency services.

You can also talk with a Florida Blue Center Community Specialist for help with community and social services like food programs, transportation services, financial and housing assistance programs, community support resources, and many other types of relief programs. We’re ready to help members and everyone in the community and are available in person, by phone or through a virtual visit – whatever works best for you. Just call 1-877-352-5830, Monday - Friday, 9am - 7pm or Saturday, 9am - 4pm, and we’ll be glad to help.

Who do I call if I have more questions about getting care?

As always, if you have any questions, need help locating a doctor, lab, pharmacy or other health care facility, please call the toll-free number on the back of your member ID card. We are here to help any way we can.

Note: Some of the above benefit adjustments may not apply to commercial self-funded group members. Please call us at the number on the back of your member ID card or check with your benefit administrator with any questions.

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