The Medication Therapy Management (MTM) program reviews the medicines you take to make sure
that they’re safe, work well and fit your lifestyle. This program is offered at no
additional cost to eligible members. This service is not considered a benefit.
The goal is to help you get the best results from your medicines, at the lowest possible
price. The MTM program is the right choice if you need answers to questions below
Why am I taking these medicines?
Do over-the-counter products interact with my prescriptions?
Can I save money on my prescriptions?
The program can also help you and your doctor make sure that your medicines are the best
choice for you.
You're automatically enrolled in the MTM program if you meet the criteria listed below.
Have three or more of the following conditions:
Chronic Heart Failure (CHF)
Chronic Obstructive Pulmonary Disease (COPD)
End-Stage Renal Disease (ESRD)
High blood pressure
High blood cholesterol
Respiratory Disease - Chronic Lung Disorders
Take eight or more prescription medications covered by Medicare Part D.
Expect to spend more than $4,255 in 2020 on prescription medicines covered by Medicare
Yearly Comprehensive Medication Review (CMR)
Quarterly Targeted Medication Review (TMR)
These services are provided by telephone, or, in some cases, in person.
The MTM program is a two-part program. Reviews may be done over the phone, whenever it’s
convenient for you. In some cases, you may have an in-person review.
For a Comprehensive Medication Review (CMR)
This personalized review lets you talk one-on-one with an MTM pharmacist.
To get ready for your review make a list of all the medicines you take. Write down
even over-the-counter medicines or supplements. Include how much you take each day
and how often you take them. The pharmacist will review your list and talk about it
with you. This usually takes about 30 minutes.
After your review, you’ll get a complete list of your medicines — a personal
medication list and an action plan that you can bring with you to your next doctor’s
For a Targeted Medication Review (TMR)
Every few months, the program reviews your prescription claims to make sure there are
no issues that need attention. If the review identifies any issues, we may contact
If you’re eligible for MTM, you’re automatically enrolled. You’ll get a letter or phone call
letting you know how to schedule an appointment or opt out of the program.
Medicare requires us to automatically enroll you if you’re eligible. But, this service is
voluntary — you’re not required to participate. You may also choose to take part in only
certain services you find valuable. You can change your enrollment status at any time during
the calendar year. Your prescription drug coverage will not change if you take part in the
MTM program or not.
If you'd like to know more, call the customer or member service phone number on the back of
your member ID card. Ask to speak to someone about the MTM program.
The MTM Program is a service offered to eligible members at no extra cost; this service is
not considered a benefit.
Florida Blue/Florida Blue HMO want to ensure our members’ satisfaction. For additional information regarding Medication Therapy Management Programs (MTMP), you may call our Member Services number at 1-800-926-6565 (TTY: 1-800-955-8770). Florida Blue Medicare member, please call 1-855-601-9465 (TTY: 1-800-955-8770). Hours are 8 a.m. - 8 p.m. local time, seven days a week from October 1 to March 31, except for Thanksgiving and Christmas. From April 1 to September 30, we are open Monday - Friday, 8 a.m. - 8 p.m. local time, you will have to leave a message on Saturdays, Sundays and Federal holidays. We will return your call within one business day. TTY users can dial 1-800-955-8770.
Call FHCP Medicare at 1-855-462-3427 (TTY users should call 1-800-955-8770). Hours are 8 a.m. – 8 p.m., local time, seven days a week from October 1 – March 31, except for Thanksgiving Day and Christmas Day. From April 1 – September 30, our hours are 8 a.m. – 8 p.m. local time, five days a week. You will have to leave a message on Saturdays, Sundays and Federal holidays. We will return your call within one business day.
Florida Blue Stand-Alone Prescription Drug Program
You may be eligible for the Enhanced Medication Therapy Management (Enhanced MTM) Program.
Enhanced MTM is a program that is voluntary and free to members. The Enhanced MTM program
replaces the standard Medication Therapy Management (MTM) program. Medicare created the
Enhanced MTM program. The Enhanced MTM program offers new ways to improve your quality of
care. Florida Blue stand-alone Prescription Drug Plan members in BlueMedicare Premier Rx
(PDP) may be eligible for Enhanced MTM.
Florida Blue Stand Alone Prescription members may call 1-800-926-6565, TTY number
1-800-955-8770. We are open from 8 a.m. - 8 p.m. local time, seven days a week from October
1 - March 31, and closed Federal Holidays except for Thanksgiving and Christmas. From April
1 - September 30, we are open Monday - Friday 8 a.m. - 8 p.m. local time, except for Federal