Getting Care During a Disaster or Emergency
Florida Blue Medicare will take immediate action when either:
Members living in affected areas can still get the medical care and prescription drugs they need. We work fast to help members during a state of emergency or disaster declaration. When it’s in members’ best interest for us to do so, we won’t wait for the usual 30 days’ required notice to make these changes. We’ll get right on it.
Medicare Advantage
These actions will remain in effect until either:
- The governor, HHS Secretary, or President declares the public health emergency or disaster has ended, or
- 30 days have passed since the disaster or emergency was declared and no end date was given.
Medicare Part D
Members can get early refills of prescription drugs and maximum extended-day supplies for:
- Up to 30 days after the start of an emergency or disaster declaration issued by a governor or U.S. president, unless it ends sooner, or
- Up to 90 days after the start of a public health emergency declared by the HHS Secretary.
If Florida Blue Medicare Offices Are Impacted
If the disaster or state of emergency affects Florida Blue Medicare’s offices and we cannot resume operations by the end of the disaster or emergency, we’ll notify the Centers for Medicare & Medicaid Services (CMS). We’ll also update our Florida Blue website when we’re able to do so with information about our business activities and hours of operation.
We'll Keep You Updated
We’ll keep you updated with important information online. Visit floridablue.com/medicare for the latest information about using your health or prescription drug benefits during a disaster or state of emergency. For round-the-clock information about benefits, in-network providers, and more:
- Log in to your account at floridablue.com/medicare.
- Download the Florida Blue mobile app on Google Play or iTunes.