New Directions Behavioral Health. Florida Blue partnered with New Directions Behavioral Health to open a free emotional support helpline for all Floridians, including those who do not have insurance or have coverage with another health plan. The toll-free, bilingual helpline is available 24 hours a day at 833-848-1762. It connects individuals with specially trained behavioral health counselors who can assist anyone experiencing feelings of stress, anxiety, trauma and grief due to the health crisis. These counselors cannot answer questions about COVID-19 testing or treatment.
Please note: For ongoing behavioral health counseling, check your benefit plan to see your options.
Florida Blue Centers. While we’ve transitioned our Florida Blue Centers to virtual support and services, our locally based neighborhood nurses and community specialists are just a phone call away and can help:
- Answer questions about COVID-19 vaccines, testing site locations, and ways to stay healthy and safe.
- Find a vaccination location and get answers to your vaccine questions.
- Connect members with health concerns to the care they need.
- Address financial strain associated with finding food, utility and rent assistance and many other types of relief programs.
You and your employees can call 877-352-5830, Monday through Friday, 9 a.m. to 7 p.m. and Saturdays from 9 a.m. to 4 p.m. We’re here to help any way we can.
Virtual care. Our Florida Blue doctors and health care providers have continued to provide care during COVID-19 by adding virtual visits. A lot of people have now tried a virtual visit with their Florida Blue doctor for the first time and liked the experience. Your employees can still take advantage of virtual visits and avoid a crowded office or possible exposure to the virus. A virtual visit or follow-up care is the same cost share as a regular office visit. For a virtual visit with a specialist you’ll pay the same cost share as a regular office visit. Behavioral health virtual visits are $0 cost share.
This is also the time for employees to put the focus back on their health and well-being. We’ve made it easy to take advantage of virtual wellness checkups for kids, school or sports physicals, or annual checkups for the adults, right from home. And wellness visits are at $0 cost share.
You can also visit floridablue.com/virtual-health to learn more about possible virtual care options.
Covering COVID-19 testing and vaccines. Florida Blue is waiving all members’ cost share for COVID-19 testing and for the vaccines that are available.
For additional resources, including educational videos and webinars, click here.