Virtual Dental Care Now Available

Posted on Apr 7th 2020 by Florida Blue

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We’re here to help relieve some of the stress you may be experiencing right now. That includes finding safer, more convenient ways to get you access to health care—including urgent dental care.

Due to the coronavirus health concern, dental offices are being told to limit their services to emergency and urgent situations only. Your health is our top priority, so we’ve made special arrangements with our in-network dentists to provide emergency virtual dental assistance over the phone, by Skype, FaceTime or video chat. The virtual visit will be $0 cost-share.

This service is available through June 30, 2020, for members with Florida Blue dental coverage.

Access to this type of care is important at times like this. We want to ensure members are staying home and reducing their chances of exposure to the coronavirus (COVID-19), but are still able to get the dental care they need.

Once you contact your dentist, they’ll provide an initial evaluation of your urgent need. If the dentist determines that you’ll need more treatment that cannot be provided virtually, they’ll work with you to make sure you receive the appropriate care.

So, if you’re experiencing a dental emergency, please contact your dentist. If you are not able to get in touch with your dentist, you can call our customer service team at 888-223-4892. If you do not currently have a dentist, or you need help finding one, visit or call 888-223-4892.

Note: Florida Blue is also working with its self-funded ASO group employers to assist them in meeting the needs of their employees during the health crisis.

Other ways we’re offering support

Virtual Health Care: As long as the coronavirus continues to be a health concern, we’re providing virtual health care visits at $0 cost share. If you get insurance through your employer, check with your company’s benefits administrator to see if this service is part of your health plan. Teladoc doctors are available 24/7, which means you can avoid the doctor’s office and other sick patients when you have a non-emergency illness likes a sinus infection, sore throat, allergies or upset stomach. And medications, except controlled substances, can be prescribed.

If you haven’t done that yet, take a few minutes to create your account so it’s ready when you need it. For faster Teladoc support, we encourage you to use or download Teladoc’s app from the Apple App or Google Play stores. If you have questions, please call us at the number on the back of your member ID card. Please note: You cannot get a referral for the coronavirus test from Teladoc. Please consult with your local doctor by phone for a referral and local COVID-19 testing locations. These tests must be completed in person. If you need help finding a doctor, call us at the number on the back of your member ID card. You can also use our online provider directory by logging into your account on or

Learn more here.

Emotional Support: In partnership with New Directions Behavioral Health, you can talk to specially trained behavioral health counselors 24/7 at no cost. You can talk with a counselor about any stress you may be feeling by calling the toll-free helpline at 833-848-1762. The counselors will not be able to assist with questions about COVID-19 testing or treatment, so for those questions, please call us at the number on the back of your member ID card. Medicare members should call 800-926-6565.

Filed under: Health Education  

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