Premium Payment and Claims Filing Extensions for Those Affected by Hurricane Irma

Posted on Sep 20th 2017 by Florida Blue

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We know many of you are facing challenges in the aftermath of Hurricane Irma. It’s been uplifting to see so many of our neighbors and communities reaching out to help each other. As you focus on your home, family or business in the days ahead, we’re offering some support, too.

Premium Payment Due Dates Extended to October 15

If you are an individual or family who buys their own insurance or you have a Medicare Supplement plan*, and you were affected by Hurricane Irma, you have through October 15 to pay your most recent invoice.

Note: Certain employer groups are eligible for this payment extension as well. Please contact Florida Blue to determine whether your group meets the eligibility criteria.

*These policyholders are included based on direction from Florida’s Office of Insurance Regulation.

Got a late notice on or after August 25?

If you got a late notice due to nonpayment on or after August 25, you have through October 15 to bring your account current. We want to help you, so give us a call at the number on the back of your member ID card.

Got a cancellation notice on or after August 25?

If you got a cancellation notice due to nonpayment on or after August 25, please call us at the number on the back of your member ID card so we can work with you to reinstate your policy.

Need to delay your autopay?

Call us by September 29, and we can move your payment to October 15. Otherwise, it will come out as usual on the first day of the month (10/1).

If you have any questions about your payment or your benefits, please call us at the number on your member ID card. We’re here for you and ready to help.

Read more about other help available to you.

Getting Care During and After the Storm

If you had to see a doctor out of your network right before, during or right after the storm, call us at the number on the back of your member ID card. This way, we can see if a claim has already been submitted. We can help you figure out whether to send your bill with a medical claim form to Florida Blue.

To print a Medical claim form, click here.

If you paid for a prescription drug in full and think it should be covered, complete a Prescription Drug Claim form, attach your receipt and send it to the address on the form.

To print a Pharmacy claim form, click here.

If you need a refill on medicine, now through the end of September all Florida Blue members can get an emergency 30-day supply at any in-network pharmacy across the nation.

Still evacuated?

If you are still away from home because of the storm and you need to see a doctor for non-emergency care, you can:

  • call us to help you find an in-network doctor; or
  • call Teladoc at 855-221-0370 (TTY/TDD: 925-690-4261) to talk for free to a U.S. board-certified internist, state-licensed family practitioner or pediatrician. To learn more, visit

Getting Emotional Support

Are you feeling stressed or anxious? Or are you dealing with storm-related trauma or grief? Through our partnership with New Directions Behavioral Health, specially trained counselors are standing by to offer you the emotional support you need. Call 800-843-6514 (TTY: 800-528-5763) anytime, day or night, and talk to someone—no insurance required. You can also get referrals to community resources for emergency services like shelter, clothing, food and financial help. 


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