Meet the New Florida Blue

Posted on Apr 28th 2012 by Florida Blue

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We’re changing to fit the needs of all Floridians. But it’s not just about our name. It’s about our renewed commitment to all of our customers and all Floridians. Meet the new Florida Blue We’re not changing overnight.  While Florida Blue is our new brand name, our legal name remains Blue Cross and Blue Shield of Florida, Inc.  Everything we’re doing is about better supporting you in your pursuit of health. We’re Florida Blue and we’re changing to support you in your pursuit of health. Find out more at FloridaBlue.com

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As a mental health therapist, I know the importance of mental well being and how it relates to overall health. It is a great step for Florida Blue to encourage well being and prevention.

Janis, thank you for your comment! We look forward to providing health and wellness articles that will be useful to you - and we'd love your feedback! Enjoy your week.

Does this mean you won't take the whole 14 days you have to ask for more (like you did over the past 14 business days) info before approving the device my wife needs for her breathing?

Mr. Diekfuss, we apologize that we are just responding now to your comment and wonder if there is something we can do to assist you with your issue. Based on your comment we realize that you have been in touch with our service team, but if you would email us your contact information (preferred telephone number and member ID if the latter is handy) to socialmedia@bcbsfl.com, we'll forward it to our senior service unit. Thank you for giving us the chance to assist you and your wife - Kate from the social media team.

Good morning Deanne, I am so sorry to hear about the experience you’ve had with us, can you please send your contact information to socialmedia@bcbsfl.com. We will have Nikki, our service rep, look into your situation. Thank you! Katie

How will you handle the changes regarding our insurance card?

Hello, Kim, and thanks for your question! Your current ID card is still valid and and will be accepted at all participating providers. Please let us know if you need any other assistance by leaving us a comment here. Enjoy your week!

Good morning, I am a retirerd federal goverment employee. I have just found out that my health insureance is not covered in Florida. I have contacted OPM and electred to change to Blue Cross Blue Sheld, have you received from OPM the change? Thank you Gene

Thanks for reaching to out to us, please send us an email to socialmedia@bcbsfl.com and we can put you in touch with a service rep that can help you out. Thanks!

I am a promoter for Visalus Sciences - Body By Vi. Today we were told that in some states with certain policies, BCBS would help their clients with the cost if, they are using our weight loss program. Do you know the validity of this news and how your clients can get more information on this? I have watched amazing progress of so many people that have improved the quality of their lives sticking with our program.

Linda, we appreciate your comment and wish you the best of luck with your product. I've forwarded your comment onto the team who manages our member benefits and will have them reach out to you if they'd want to discuss this program further. Thanks so much, Kate with the social media team

Trying to find out about our mental health plan, out of pocket, deductible, is there a time limit? And any information you feel would be beneficial to me. Thank you.

Bobbi, thanks for your question! If you are currently a member you can review your benefits by logging into MyBlueService on our website - floridablue.com. If you prefer, email us your contact information to socialmedia@bcbsfl.com and I'll forward it on to our service team. They'll give you a call during working hours Monday. - Kate with the social media team

I am looking for a neurologist in our program who has taken additional training in the subspecialty of motion problems. Is there one in Tallahassee or Panama City?

Good morning Mary Jo, we want to let you know that we are looking into your request and will have an answer for you soon. Thanks so much and if you have any other questions send us an email to socialmedia@bcbsfl.com. Katie

Hi Mary Jo, in order to help answer your question we are going to need your member information or your phone number. Please email this to socialmedia@bcbsfl.com, thanks!

Like to buy insurance, moving in from out of state

Hello, Henry- thanks for thinking of Florida Blue! There are a few ways for us to assist you. You can visit our web shopping site located at http://consumerdirect.bcbsfl.com/cws/browseplans/all. Or, you can dial 877-641-3347 to speak to one of our licensed agents. Lastly, you can email us your contact information to socialmedia@floridablue.com and we'll have an agent contact you. Hope this is helpful, and welcome to Florida! ~Kate with the social media team

Good afternoon Wendy and thanks for stopping by our blog! Unfortunately, we don't have a discussion board on this topic but if you have any questions email us at socialmedia@bcbsfl.com and we will find an answer for you. Thank you! Katie

I need the mailing address for dental claims submission for a patient insured through Rasmussen College in Ocala Florida. Thanks

Hi Kathleen, sorry for the delayed response. My name is Katie and I work on the social media team here at Florida Blue. I am going to work on getting you the mailing address, in the meantime, if you have anymore questions please me at social media@bcbsfl.com. Thank you!

I'been trying to find the list of dentists in the Choice and Choice Plus networks, but haven't been able to locate it on your website:www.bcbsfl.com. Please let me know how to find it.

Good morning Richard, My name is Katie and I work on the social media team here at Florida Blue. I am going to pass your question along to a member on our service team and get back to you. If you have any other questions send us an email to socialmedia@bcbsfl.com. Thank you!

Hi Richard, Once on the www.bcbsfl.com website find the link “Find a Doctor & More”. Once there, you can search for a dentist by name or specialty. The search results will state what network you participate in (BlueDental Choice & Choice Plus (PPO), BlueOptions Health & Dental-Dental, etc). Please let us know if you have any other questions, we would be more than happy to help. Thank you!

I would like to know if you have the silver sneakers program in florida blue coverage. thank you

Mary - thank you for your question! Yes, we'll be offering the Silver Sneakers program to our Medicare members beginning January, 2013. I apologize that I'm only able to link to our press release, but we'll soon have more information about Silver Sneakers on our website. For now, here's the information that I can send to you. Please let me know if you have any other questions! ~ Kate with the social media team. http://www3.bcbsfl.com/wps/portal/bcbsfl/!ut/p/c1/04_SB8K8xLLM9MSSzPy8xBz9CP0os3gnA39DAwPHEEdXQ3MTA8_QEF_DMEtXA09TM6B8JJJ8qKGPm4Gnt4V3kKe7oZG_hxFpusPCLA08TUICA0xdPYzdvQwp0W1sSkB3OMiv-N2OKo_pOnzyIPtB8gY4gKOBvp9Hfm6qfkFuaGiEQaanrqOiIgCKOATW/dl2/d1/L0lDU0lKSWdrbUEhIS9JRFJBQUlpQ2dBek15cXchL1lCSkoxTkExTkk1MC01RncvN19CME8xMDBBVEFFMTc0MElVVE0xVjlFMElMNy9zb19fXzI4/?PC_7_B0O100ATAE1740IUTM1V9E0IL7_WCM_CONTEXT=/wps/wcm/connect/www_Content/si_bcbsfl/sa_newsroom/sa_mediaroom/ct_floridaluepartnerswithhealthwaystooffersilversneakersfitnessprogramthrough2015

I'd like to know if I'm eligible for the silver sneakers program tru my Florida blue card? Please help me

If you would like to contact us via socialmedia@floridablue.com, with your information, we can verify if you have one of the contracts that has that benefit. Thanks so much!

''IS THIS THE SO CALLEDSOCIAL MEDIA THAT I'VE BEEN ASKING WERE TO SEND MY SITUATION TO?

George - I am so sorry for your frustration. Due to your comment containing confidential information, I have deleted it so others could not see it, but will have someone contact you to fix the situation. Thank you - Victoria

I paid my January premium in full with credit card on 12/22. Your systems were able to take my money in a matter of seconds. Why do I have to wait 3 weeks for an ID ???? I have no access to healthcare without that member ID. Why does it take so long? Why do you do that to your members ? What are you doing to eliminate this problem?

Charlie - Thank you for connecting with us. I'm sorry you've had a frustrating experience. Please email your preferred contact phone number, contact info, DOB and request to socialmedia@floridablue.com and we will contact you to address this. Thank you, Victoria

I have BC & BS of Florida. Can I use is out of Florida?

Hello Jeanne, every situation is different. We would need to speak with you to review your personal situation. Please email us at socialmediasupport@floridablue.com with your full name, policy number and contact phone number. Thanks Sharon.

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