Help for Our Members Impacted by Hurricane Sally

Posted on Sep 17th 2020 by Florida Blue

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Florida’s Panhandle took a beating from Hurricane Sally, leaving many with damaged homes, no electricity and other critical needs. We want to help our members get the care and medications they need during this time. Many of the programs for those impacted by the hurricane are already in place for Florida Blue members due to COVID-19. They include:

  • Early prescription refills: They are available for maintenance medications for members impacted by the hurricane who buy insurance on their own, most who get it through their job or those with Medicare Advantage plans. Members may receive early access to a 30-day or 90-day prescription refill under the governor's executive order related to the hurricane, which ends Nov. 13. This works in conjunction with the COVID-19 allowances already in place. Check your plan for details.   
  • Telehealth visits: Teladoc is providing $0 telehealth visits for non-emergency conditions to anyone impacted by the hurricane. Call the hotline at (855) 225-5032 or click here to request a doctor’s visit 24/7. (You must call the hotline, even if you’re a Florida Blue member, to avoid being charged the regular fee.) Doctors can help with conditions such as allergies, cold, flu and sinus problems. They also can prescribe some medications that are not controlled substances. If you have an emergency, please call 911.
  • Emotional support: New Directions Behavioral Health has bilingual counseling available 24/7 at no extra cost for those who call (833) 848-1764.

Click here for information about changes already in place for members due to COVID-19. If you’re a Florida Blue Medicare member, visit These changes may also help people impacted by the hurricane.

If you have questions, please call the number on the back of your member ID card.

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