We Make It Easy for You to Find the Right Care

Posted on Feb 28th 2020 by Florida Blue

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You’ve probably noticed the new look for Florida Blue’s member website. But the changes go much deeper than an updated look. We redesigned it to make it easier to find what you need, when you need it.

We know more people are turning to digital options for many parts of their busy lives. We listened to your feedback and made it simple for you to register on floridablue.com and our mobile app, where you can find important information like your member ID card, health and wellness rewards program information, deductibles, out-of-pocket expenses and claims status.

We’ve also improved our online provider directory, which is already one of the most popular features on our website. It’s even easier for you to find a doctor, pharmacy, urgent care center for after-hours care and other health care providers in your plan’s network.

Searching for a new doctor? An easy-to-see green check mark makes it simple to find which doctors are accepting new patients.

Interested in what other members are saying about providers? Check out the ratings and reviews patients have left. And don’t forget to leave yours, as well, just like you do on Amazon, Yelp and other websites that share reviews.

Want to try a virtual care visit? You’ll find links in the directory to get care from wherever you are through Teladoc or mySanitas Chat, depending on what’s covered by your plan. (This is for most members who get insurance from their employer or buy non-Medicare policies on their own.)

Do you know where to find after-hours care near your home or office? Check the directory now so you don’t have to spend valuable time looking for the closest urgent care center or emergency room when something happens. Then, you can save the location to your favorites. (In a true emergency, you should always go to the nearest ER.)

Have you downloaded our mobile app? Get it from the Google Play or Apple App store, so you can find care when you need it from wherever you are.

Do you need care  for a specific condition? This year, we’re adding ways to let you search for a doctor by condition, such as back pain, cancer or hypertension.

Can’t always find the time to schedule appointments during workdays? You can book appointments through the directory 24/7 with some doctors at Sanitas Medical Centers. We’re adding even more providers this year. Keep checking back to see if your doctor is offering this convenient perk.

Getting the right care starts with finding the right provider. Our directory is the place to start that search. To get there, log in to your member account, then click “Tools,” then “Find a Doctor & More.”

Take some time to test the new features to see how they can help you find the right provider and save time and money.


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