Hurricane Michael Impacts

Posted on Oct 9th 2018 by Florida Blue

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At Florida Blue, we care deeply about our friends and neighbors affected by Hurricane Michael. See below for important information that may be helpful to you before and after the storm.

Important Information for Our Members

If you live in an evacuation zone and need a doctor for something that’s not an emergency:

  • Use Teladoc to connect to a U.S. board-certified internist, state-licensed family practitioner, or pediatrician—free of charge to all residents of evacuation zones, whether or not you left your home. Go to for more information, or call 1-855-764-1727.
  • This service is only for non-emergency situations. If you have a true emergency, please call 911.

If you need a refill on medicine:

  • Don’t get caught without your prescriptions.
  • Now through November 5, 2018, all Florida Blue members residing in Florida who are impacted by the storm can get an emergency 30-day supply of their maintenance medication at any in-network pharmacy located in Florida.
  • We’ll follow our normal process for medications that require a prior authorization. Please contact us at the number on the back of your member ID card if you have questions on these types of medications.

If you’ve evacuated and you go into labor:

  • Show your Florida Blue member ID card, and your services will be covered.

For round-the-clock information about benefits, in-network providers, and more:

Free bilingual Help Line available to those affected by Hurricane Michael:

  • Florida Blue, in partnership with New Directions Behavioral Health, is offering emotional support to individuals and loved ones affected by Hurricane Michael. The companies are providing community access to specially trained behavioral health counselors via a 24-hour, toll-free help line: 833-848-1762.
  • Licensed clinicians are available to speak to anyone in Florida free of charge. They can help people with feelings of stress, anxiety, trauma and grief due to the damaging effects of the storm. The emotional support is offered to English- and Spanish-speaking individuals, and does not require insurance. Callers may also receive referrals to community resources to help them with emergency services (e.g., shelter, clothing, food, financial).

We hope you and your loved ones are doing okay. Remember we’re here for you.

Bookmark this page to stay tuned for the latest updates.

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