Section 1557 Notification: Discrimination is Against the Law

Florida Blue, Florida Blue HMO, Florida Blue Preferred HMO (collectively, “Florida Blue”), Florida Combined Life and the Blue Cross and Blue Shield Federal Employee Program® (FEP) comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Florida Blue, Florida Blue HMO, Florida Blue Preferred HMO, Florida Combined Life and FEP:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact:

  • Florida Blue (health and vision coverage): 1-800-352-2583
  • Florida Combined Life (dental, life, and disability coverage): 1-888-223-4892
  • Federal Employee Program: 1-800-333-2227

    • If you believe that we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

    Florida Blue (including FEP members):
    Section 1557 Coordinator
    4800 Deerwood Campus Parkway, DC1-7
    Jacksonville, FL 32246
    1-800-477-3736 x29070
    1-800-955-8770 (TTY)
    Fax: 1-904-301-1580
    section1557coordinator@floridablue.com
    Florida Combined Life:
    Civil Rights Coordinator
    17500 Chenal Parkway
    Little Rock, AR 72223
    1-800-260-0331
    1-800-955-8770 (TTY)
    civilrightscoordinator@fclife.com


    You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Section 1557 Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, by mail or phone at:

    U.S. Department of Health and Human Services
    200 Independence Avenue SW
    Room 509F, HHH Building
    Washington, DC 20201
    800–368–1019
    800–537–7697 (TDD)
    Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
Health and Vision insurance is offered by Florida Blue. HMO coverage is offered by Florida Blue HMO, an affiliate of Florida Blue. Dental, Life and Disability insurance is offered by Florida Combined Life Insurance Company, Inc., an affiliate of Blue Cross and Blue Shield of Florida, Inc. These companies are Independent Licensees of the Blue Cross and Blue Shield Association.

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