Florida Blue will manage the day-to-day operations of your FHCP Medicare plan starting January 1, 2027. Your plan name won’t change, but you will notice some changes like the Florida Blue Medicare logo on your materials, a new member ID card, and a different member website experience.
Both Florida Blue Medicare and FHCP are part of the GuideWell family of companies. We're making this change to improve your experience and better serve you. FHCP remains committed to delivering high-quality care — while Florida Blue Medicare will offer more comprehensive support, and powerful tools to enhance your healthcare journey.
This change takes effect on January 1, 2027.
We understand you may have questions, and we're here to help you through this change. Our goal is to make this transition as seamless as possible and provide additional value to you.
Information about 2027 plans was mailed in late September. Members with FHCP plans that will be offered through Florida Blue Medicare next year received an Annual Notification of Change. This document outlines changes to your benefits and coverage for 2027 and what you can expect. If you did not receive this information, contact Florida Blue Medicare’s Member Service team at at 1-800-926-6565 (TTY: 711). If you don’t have your member ID, select 0 to speak to a Member Services team member.
Florida Blue Medicare will also send you other information throughout the fall to help you understand your 2027 plan. Take time to review your materials. You can also schedule a one-on-one meeting with your agent to discuss your coverage, and we’ll also be hosting member meetings so you can get your questions answered.
Yes, FHCP Medicare members can still see their FHCP staff doctors and will also be able to get services at FHCP clinics, labs and pharmacies. FHCP will continue to provide the high-quality coverage you’ve come to expect. This change allows FHCP to focus even more on providing personalized care to their patients.
While the Florida Blue Medicare and FHCP networks differ, you can continue receiving high-quality, compassionate care from FHCP staff doctors — plus new doctors and facilities close to your home.
Members who need to change a member of their care team such as a primary care doctor, specialist, facility or Durable Medical Equipment (DME), home health or home infusion supplier because their provider is not in the Florida Blue Medicare network received letters starting in mid-October. The letter provided them with a list of high-quality in-network alternatives nearby.
To find a doctor who is in network for your 2027 FHCP plan,
1. Select Find a Doctor
2. Add your zip code in the location field
3. Choose your FHCP Medicare plan name from the list
4. Add a provider, facility or condition or choose a provider type from the options.
Starting on January 1, 2027, using an out-of-network provider may result in having to pay for all of the costs of your care. Florida Blue Medicare offers a comprehensive network of trusted providers that includes FHCP staff doctors, labs, and pharmacies. We can help you find an in-network doctors who’s a good fit for your care needs.
We understand you may have concerns about your ongoing care. Florida Blue Medicare is committed to supporting members like you during this transition. We're working to honor existing authorizations for FHCP Medicare members who are actively in treatment on January 1, 2027, so you can continue receiving the care you need without interruption.
If you have any concerns about your treatment, we encourage you to speak with your doctor about Continuity of Care options.
When a doctor or hospital is no longer in our network, members may have to pay more to see that doctor or hospital — or we can help them switch providers. But, for many who are in active treatment, you have a right to keep seeing them at the same cost. This protection is called Continuity of Care (COC).
Through Continuity of Care, eligible patients may continue receiving care from their current doctor/care team/facility and at the current in-network rates, and for a limited time.
Continuity of Care is available for members with certain complex health conditions or situations that require ongoing specialized treatment. It's designed to support care continuity in specific circumstances rather than for all types of care.
Continuity of Care typically doesn't cover:
• Routine exams, vaccinations and health assessments.
• Standard management of chronic conditions such as diabetes, arthritis, allergies, asthma, hypertension and glaucoma.
• Short term, minor illnesses such as colds, sore throats and ear infections.
• Elective planned surgeries like removing growths on your skin or hernia repair
If you're unsure whether your situation qualifies, we encourage you to speak with your doctor or contact us.
Continuity of Care is available to help members maintain their current provider in situations where ongoing care with a familiar doctor is especially important. You may be eligible if you're:
• Receiving treatment for a serious or complex health condition
• Currently in the hospital or receiving inpatient care
• Scheduled for surgery and will need follow-up care afterward
• Pregnant and receiving pregnancy care
• Terminally ill and receiving treatment for your illness
If you believe your situation may qualify, we encourage you to reach out to us or speak with your doctor.
To request Continuity of Care, your current doctor will need to contact us and submit documentation supporting your request. Once approved, you'll be able to continue seeing your current doctor during this transition period.
If you'd like to explore this option, we recommend speaking with your doctor's office first—they can help determine if your situation qualifies and guide you through the process.
After this period, you may continue to use your current doctor, but your costs may be higher.
If your request is approved, Continuity of Care lets you keep seeing your out-of-network doctor for the reason you requested. While you're getting this care, you'll pay the same copays and deductibles as if your doctor were in our network. Your coverage stays the same.
Your Continuity of Care coverage lasts up to 6 months (or until your postpartum visit if you're pregnant), as long as you stay enrolled in your plan. This gives you time to find an in-network doctor if you need to, or to talk with your doctor about what's best for your care.
We’re here to help! If you have questions about Continuity of Care or need help finding a new in-network health care provider, please call Florida Blue Medicare’s Member Service team at 1-800-926-6565 (TTY: 711). If you don’t have your Florida Blue Medicare member ID, select 0 to speak to a Member Services team member.
No. FHCP has been making planned changes to how and where they deliver care. That may mean consolidating locations, adjusting schedules, or streamlining their behind-the-scenes operations. All this is done so they can keep the best parts of what they do — focusing on caring for your health and well-being, and investing more in access and quality.
Florida Blue Medicare and FHCP are both committed to making sure this transition is as easy as possible for you.
If you have questions or need help with your 2026 FHCP plan, set up a personalized care navigation session with the FHCP Member Service team.
• Schedule an appointment
• Call: 1-833-866-6559 (TTY: 711)
• Email: memberservices@fhcp.com
FHCP’s member service team is available from 8 a.m. to 8 p.m., seven days a week from October 1 through March 31, except for Thanksgiving and Christmas. Their hours are 8 a.m. to 8 p.m., Monday through Friday April 1 through September 30, except for major holidays.
Your Annual Notification of Change (ANOC) was mailed the end of September. This document outlines your plan for 2027. If you haven’t received this mailing, call Florida Blue Medicare’s Member Service team.
If you still have questions about your plan after reviewing your ANOC, we encourage you to:
• Schedule a one-on-one meeting with your agent to discuss your healthcare needs and coverage.
• Join one of our online Maximize Your Medicare member meetings.
• Call Florida Blue Medicare Member Services at 1-800-926-6565 (TTY: 711).
We are offering online meetings in October and November. You can find dates and times on our event search tool. Type Maximize Your Medicare into the Search event box. Then add your Zip code and county to find events near you.
Your new Florida Blue Medicare member ID card will be sent in late December as part of a welcome package, so that you have the information you need to start your Florida Blue Medicare coverage off on the right foot.