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Call Us
Members
Talk to an advocate
Mon – Thurs: 8 a.m. to 6 p.m. ET.
Fri: 9 a.m. to 6 p.m. ET
NEW: Saturday: Starting at 9 a.m. ET.
1-800-FLA-BLUE (352-2583)
TTY/TDD: 1-800-955-8770
Agent Contact Center
Talk to an advocate
Mon – Thurs: 9 a.m. to 5 p.m. ET.
Fri: 9 a.m. to 6 p.m. ET
1-800-FLA-BLUE (352-2583)
TTY/TDD: 1-800-955-8770
Florida Blue Centers
1-877-352-5830
TTY/TDD: 1-800-955-8770
Medicare Members
Hours: 8 a.m. - 8 p.m. local time, 7 days a week from Oct. 1 - Mar 31, except for Thanksgiving and Christmas. From Apr 1 - Sept. 30, we are open Mon - Fri, 8 a.m. - 8 p.m. local time
1-800-926-6565TTY/TDD: 1-800-955-8770
Media Inquiries
Employers & Benefit Administrators
TTY/TDD: 1-866-946-2583
24-Hour Member Self-Service
For coverage approval status, copies of forms and more, sign in to your online account or call our Automated Assistant at 1-800-352-2583 anytime, day or night.
Click here for a full list of service options.
Sales Information
Payments
Individual Health and Dental Affordable Care Act Plans (Effective after 1/1/14)
Florida Blue
P.O. Box 660879
Dallas, TX 75266-0879
Medicare Plans
Florida Blue Medicare
Plan Payments
P.O. Box 660289
Dallas, TX 75266-0289
Individual Health and Dental Plans (Effective before 1/1/14)
Florida Blue
P.O. Box 660295
Dallas, TX 75266-0925
Pre-paid Dental Insurance for Individuals or
Employer Groups
Florida Combined Life Insurance Company
P.O. Box 211778
Kansas City, MO 64121-1778
Life Insurance for Individual or Employer Groups
Florida Combined Life Insurance Company
P.O. Box 45132
Jacksonville, FL 32232
Ancillary PPO Dental or Vision Insurance for
Employer Groups
Florida Blue Group Ancillary
Dept. 1158
P.O. Box 121158
Dallas, TX 75321-1158
Mail (non-payments)
Medicare
Florida Blue Medicare Mail
P. O. Box 45296
Jacksonville, FL 32232-5296
Individual
Florida Blue
P. O. Box 1798
Jacksonville, FL 32231-0014
Report Fraud and Abuse
Contact the Florida BLue Special Investigation Unit at 1-800-678-8355.
Report Fraud and Abuse OnlineReport Fraud and Abuse by Mail
Note
Medicare Members:
Include the payment slip in the envelop with payment. If you do not have the slip, include the name of the policy holder and the policy number on the check.
Individual/Family Plan Members:
Include the payment slip in the envelope with payment. If you do not have the slip, include the name of the policy holder and policy number on the check. If you are making your first month's payment (or binder payment), also include the name of applicant, application ID and date of birth on your check.
FB CU 001 NF 022020