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Questions? Call Member Services at 1-800-926-6565 (TTY 1-800-955-8770)

From October 1 - March 31, from 8 a.m. - 8 p.m. local time, 7 days a week, except Thanksgiving and Christmas. From April 1 - September 30, from 8 a.m. - 8 p.m. local time, we are open Monday to Friday, except for major holidays.

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Papa Pals for Medicare Advantage members

Papa partners with Florida Blue Medicare to offer members a helping hand — when, where, and how they need it most. Our Papa Pals are here to help support members through their aging journey— both in-person and virtually. Our Florida Blue Medicare Members receive up to 60 hours a year of support from Papa Pals. They bring companionship with emotional support and friendship as well as assistance with everyday tasks—at no additional cost!

  • Technology Assistance: Help setting up and using technology or accessing apps so members can engage in telehealth or keep in touch with their loved ones 

  • Companionship: Share great conversation, play board games, take a walk, watch a movie, or share a meal

  • Transportation: Doctor’s appointment/pharmacy, run errands, grocery pick-up, or shopping 

  • Everyday Tasks: Meal prep, light cleaning*, laundry, organizing, or pet help 

  • Virtual Visits: Virtual company, listening and sharing conversations.

  • To learn more, call 1-800-348-7951 to speak with an expert from Papa, or schedule a visit from the Papa Care app after completing enrollment.

Last Updated: 10.01.2022