How to Stay Connected: Go Online

Posted on Feb 1st 2018 by Florida Blue

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This guide is for members under 65 years of age who enrolled in a Florida Blue health plan for themselves or their family (not through their employer or Medicare).

Health care can be complicated—especially when it comes to knowing what your health plan covers and how to use it. This is part 2 of a five-part guide to help you get off to a good start. Whether you’re new to the Florida Blue family or a longtime, loyal member, we want to say thanks for letting us be there for you when you need care!

Missed Part 1? Read it here.

Stay Connected Online

Log in to your account 24/7 online or through the Florida Blue app. The first time you log in, we’ll give you a tour of your account, review your benefits and ask you some questions to help you get the most out of your account. Then visit anytime, day or night, to:

VIEW ID CARDS: Pull up a copy of your ID card on your phone anytime you need it—even if you’ve left the plastic one at home.

LOOK UP DOCTORS AND PHARMACIES IN YOUR NETWORK: Need to fill a prescription or see a specialist? Before you head out the door, know whether you need a referral, and check to be sure the doctor or pharmacy is covered by your plan. Otherwise, you could end up paying out of pocket for medicine or care.

KEEP TRACK OF YOUR SPENDING: Check out the nice pie chart in your account to see what you’ve spent on care so far this year and where you are with your deductible.

READ ABOUT YOUR PLAN BENEFITS: Whether you’re new to this plan or have had it for years, it’s good practice to take some time each year to go over what’s covered. Plans can change from year to year. Know what’s covered before you go!

GO PAPERLESS! Unclutter your mailbox a little. You can get important documents sent to your online account by going to My Account and checking the box to opt in to electronic communications. You’ll get an email letting you know anytime a document is ready for you to view, and then you can log in to read it instead of waiting to get it in the mail

CHECK THE STATUS OF A CLAIM: If you need to know whether a claim has been paid, make your online account your first stop.

PAY YOUR BILL: You can use a debit (not a credit) card or pay using your checking account (using your routing and checking account number).

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